Summary
Overview
Work History
Skills
Military Experience
Timeline
Jonathan Detten

Jonathan Detten

Forney,TX

Summary

Proactive [Job Title] with demonstrated operations leadership, sales planning and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style.

Overview

14
14
years of professional experience

Work History

Regional Manager

Jumpp Logistics
07.2022 - Current
  • Responsible for managing a dispatch team of 5 individuals and a fleet of 200+ independent contracted drivers
  • Ensured the contract and expectations from our Partners where met and exceeded across multiple markets
  • Recruited, Onboarded, and Trained all new dispatchers and delivery drivers for both markets.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.

National Trainer

CarOffer
04.2021 - 07.2022
  • Maintained full ownership in the entire acquisition lifecycle of new dealer accounts to expand platform membership, including verifying dealers' eligibility, presenting unique platform functions, and providing insightful advice on their existing marketable stocks
  • Applied consultative approach in effectively influencing clients in stock selling while navigating them throughout the stock lifecycle
  • Instituted a specific automated buying procedure and tailored inventory fulfillment matrix for each dealer's requirements or needs
  • Employed strategic techniques to upsell services and goods, including OfferGuard and Seller Assurance and Extensive arbitration rules.

Strategic Account Advisor

CarOffer
11.2020 - 04.2021
  • Played a vital role in the business growth & expansion of small-scale startup, building an inventory trading platform for vehicle dealerships
  • Secured national accounts to set up pilot programmers and established business partnerships with Car-Mart of America and Asbury
  • Oversaw diverse account management functions, covering corrected Bill of Sale, buying matrix development, and arbitration claims
  • Functioned as the key contact for 85+ national accounts and directly liaised with senior executives of external business partners.

Regional Sales Manager

Code Blue Security and Solar
10.2018 - 11.2020
  • Oversaw the day to day operations of 2 offices selling residential solar and Brinks home security projects by self-generated leads
  • Managed the sales process, ensuring delivery against key performance metrics with strong emphasis on driving new business
  • Explore and implement new ways to improve customer service, improve metrics and create value
  • Identify and communicate key responsibilities and practices to ensure the immediate team of direct reports; Promote a successful attitude, confidence in leadership, and teamwork to achieve business results
  • Manage, Motivate and lead a staff of 2 managers 8 Sales Reps and 10 appointment setters, ensuring they effectively meet all set targets in designated areas.

Training General Manager

Zoë's Kitchen
01.2016 - 10.2018
  • Elevated employee engagement, minimized turnover, and enhanced service-oriented sales performance via training & development efforts
  • Trained 23+ AGMs and GMs
  • While driving leadership development of key stakeholders and partners to achieve business targets
  • Spearheaded and evaluated the effectiveness of large-scale training program operations and continuous process improvement initiatives
  • Controlled P&L and controllable expenses of training programs, including the generation of training reports & management summaries.

Coach

Pluckers Wing Bar
12.2014 - 01.2016
  • Maximized work efficiency and augmented overall sales productivity by 15% with $175k weekly revenue via team-specific training
  • Facilitated the skills enhancement of 160+ employees via individualized sales training regimens and personal development plans.

Restaurant General Manager

Chop House Burger
07.2013 - 12.2014
  • Opened new restaurant
  • Implemented training process, hired, onboarded, trained and then ultimately operated the day to day.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Streamlined operational processes to improve overall efficiency without compromising service or product quality.

Area Coach

Pizza Hut of America
03.2012 - 07.2013
  • Oversaw 7 restaurants in the north west of DFW
  • Ensured a great culture and leader are positioned at each store
  • Managed the GMs to ensure great quality product and fiscal responsibility.
  • Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
  • Streamlined operational processes to improve overall efficiency and productivity within the assigned area.
  • Fostered a positive work environment by promoting open communication and team collaboration.
  • Achieved consistent sales growth by setting clear expectations and providing support to store managers.
  • Reduced operational costs through careful monitoring of expenses and implementation of cost-saving measures.
  • Successfully resolved escalated customer complaints, restoring client satisfaction and safeguarding business reputation.

Director of Operations - Wingstop Brand

Lonestar Restaurants
03.2010 - 02.2012
  • Governed and amplified the generated sales of 7 restaurant operations, ranging from 9 to 29%, while ensuring maximum guest satisfaction.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.

Skills

  • Restaurant & Sales Management
  • Training & Development
  • People Management
  • Account Management
  • Inventory Management
  • Relationship Building
  • Hiring & Recruitment
  • P&L Statements Preparation
  • Process Improvement
  • Coaching
  • Operational management
  • Performance Management
  • Sales expertise
  • Staff Training and Development

Military Experience

Light Wheel Mechanic, U.S. Army, 05/01/01, 10/01/10

Timeline

Regional Manager - Jumpp Logistics
07.2022 - Current
National Trainer - CarOffer
04.2021 - 07.2022
Strategic Account Advisor - CarOffer
11.2020 - 04.2021
Regional Sales Manager - Code Blue Security and Solar
10.2018 - 11.2020
Training General Manager - Zoë's Kitchen
01.2016 - 10.2018
Coach - Pluckers Wing Bar
12.2014 - 01.2016
Restaurant General Manager - Chop House Burger
07.2013 - 12.2014
Area Coach - Pizza Hut of America
03.2012 - 07.2013
Director of Operations - Wingstop Brand - Lonestar Restaurants
03.2010 - 02.2012

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Jonathan Detten