Summary
Overview
Work History
Education
Skills
Highlights
Languages
Timeline
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Jonathan Diaz

Palmdale,California

Summary

Talented and motivated Shift Leader and Customer Service Associate with a high performing mindset focused on exceeding expectations in customer satisfaction and employee development. Exceptional time management, reliable and an energetic working ethic with excellent organizational and planning skills. Seeking an opportunity with continuous growth

Overview

3
3
years of professional experience

Work History

Prep Cook

Din Tai Fung
09.2024 - 08.2025
  • Maintained cleanliness of kitchen equipment and workspaces to comply with health standards.
  • Prepared ingredients by chopping, slicing, and dicing to streamline meal preparation.
  • Organized storage areas for dry goods and perishables to enhance efficiency in ingredient access.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Followed orders from head chef to establish productive and timely preparation of meals.

Cashier

Burger Lords Highland Park
07.2023 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Supported inventory management by restocking supplies as needed.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Front/Back End Associate

Fat Tomato Pizza
04.2022 - 07.2023
  • Implemented upselling techniques, enhancing customer experience and sales potential.
  • Welcomed customers and helped determine their needs.
  • Processed cash transactions accurately, ensuring compliance with company policies.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Prepared ingredients by chopping, slicing, and measuring to ensure efficient kitchen operations.
  • Maintained cleanliness and organization of workstation to adhere to food safety standards.
  • Operated kitchen equipment safely, including mixers, slicers, and fryers for food preparation tasks.
  • Monitored inventory levels of ingredients and reported shortages to support timely restocking efforts.
  • Operated dishwashing equipment efficiently to maintain cleanliness and sanitation standards.
  • Adhered to safety protocols while handling chemicals and cleaning agents.

Education

High School Diploma -

Dr. Olga Mohan High School
06.2021

Skills

  • Customer service
  • Payment processing
  • Attention to detail
  • Multitasking and organization
  • Problem-solving
  • Customer assistance
  • Cleaning and sanitizing
  • Active listening
  • Creative thinking
  • Cash handling and management
  • Team leadership
  • Employee training

Highlights

  • Maintain uncompromising focus on high quality standards and profit improvement.
  • Excel at turning under-producing individuals into team players that work efficiently and exceed all expectations.
  • Customer service orientated and excellent at performing crisis management and ensuring customer loyalty and increasing bottom line revenues.
  • Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.

Languages

Spanish
Limited Working

Timeline

Prep Cook

Din Tai Fung
09.2024 - 08.2025

Cashier

Burger Lords Highland Park
07.2023 - 08.2024

Front/Back End Associate

Fat Tomato Pizza
04.2022 - 07.2023

High School Diploma -

Dr. Olga Mohan High School

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