Jonathan Diaz
Miami,FL
Summary
Dynamic Event Specialist with a proven track record at the City of Homestead, excelling in on-site execution and enhancing guest satisfaction. Leveraging outdoor leadership skills and branding consistency, I effectively managed vendor relationships and collaborated with teams to deliver successful community programs, ensuring professional outcomes under pressure.
Overview
6
6
years of professional experience
Work History
Event Specialist
City Of Homestead
01.2025 - Current
- Supported vendor management by establishing relationships and service agreements.
- Collaborated with team members to execute strategic plans for diverse community programs over 50 in the year.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time even when our department was understaffed.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
Manager's Assistant
Urutec Roofing Inc.
01.2023 - 12.2024
- Assisted in managing daily operations to ensure efficient workflow and task completion of list of clients approximately 60.
- Entered and verified data into database systems with accuracy.
- Assisted in maintaining organized digital records for easy retrieval.
- Collaborated with cross-functional team to gather information for accurate proposal development.
- Conducted precise measurements using advanced calibration tools to ensure product quality on job proposals and roof measurements.
Customer Service Representative
Publix
12.2019 - 01.2023
- Resolved over 100 customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Streamlined checkout processes to reduce wait times and improve efficiency.
- Maintained accurate records of customer interactions and transactions using CRM systems.
Education
High School Diploma -
Southwest Senior Highschool
Miami, FL06.2016
Skills
- On-site execution
- Branding consistency
- Outdoor leadership skills
- Facility maintenance
Accomplishments
- Earned "Employee of the Month of November" Award in 2025.
- Collaborated with team of 3 in the development of Winter Wonderland, Homestead 2025.
- Used Microsoft Excel to develop Customer Expense spreadsheets in Urutec Roofing Inc..
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- DIY and Home Improvement
- Strategy Games
- Personal Development and Self-Improvement
Timeline
Event Specialist
City Of Homestead
01.2025 - Current
Manager's Assistant
Urutec Roofing Inc.
01.2023 - 12.2024
Customer Service Representative
Publix
12.2019 - 01.2023
High School Diploma -
Southwest Senior Highschool