Jonathan Diaz
Warwick,RI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Sherwin-Williams
Westerly, Rhode Island
07.2024 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Assisted in training and developing new team members on store procedures.
- Managed inventory control processes to maintain optimal stock levels.
- Collaborated with sales team to enhance customer service strategies and experiences.
- Coordinated visual merchandising efforts to create appealing product displays.
- Resolved customer inquiries and concerns promptly to enhance satisfaction.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Implemented successful business strategies to increase revenue and target new markets.
Sales Associate
Sherwin-Williams
East Greenwich, RI
12.2022 - 07.2024
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Obtained signatures for financial documents and internal and external invoices.
Painter
Two Brothers Painting
Wakefield, RI
04.2021 - 10.2022
- Sprayed prepared surfaces with specified amounts of primers and finish coatings.
- Applied paints, sealers and solvents to plaster, sheetrock, concrete and wood.
- Spread undercoats and finish materials using rollers and spray equipment.
- Performed series of surface preparation techniques to maximize paint durability.
- Performed minor plaster repair, blending newly renovated wall surfaces with existing plaster.
- Cleaned and properly stored paint equipment and supplies at end of each workday.
- Recommended blending, harmonizing and contrasting color options to customers.
Painter
Shoreline Painting
Westerly, RI
09.2021 - 03.2022
- Used power and hand tools safely and effectively.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Cleaned and smoothed surfaces prior to painting.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Readied surfaces and surrounding areas for painting with sandpaper, tape and other materials.
- Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
- Chose correct brushes and materials for jobs and purchased from vendors.
- Maintained thorough inventory of paint equipment and supplies by checking product levels.
Customer Service Cashier
Colvitto's Pizza And Bakery
Narragansett, RI
02.2013 - 03.2020
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Recommended, selected, located and obtained products to meet customer needs.
- Collected credit card and cash payments to complete transactions for customer orders.
- Informed customers of in-store promotions or pricing specials.
- Maintained cleanliness and presentation of stock room and production floor.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Narragansett High School
Narragansett, RI06.2017
Some College (No Degree) -
Community College of Rhode Island
Warwick, RISkills
- Verbal and Written Communication
- Problem-Solving
- Store Opening and Closing
- Upselling Techniques
- Cash Handling
- Flexible Schedule
- Relationship Selling
- Product Sales
- Reliable and Punctual
- Dependable
- Safety understanding
- Computer literate
- Training & development
- Power and hand tools
- Product Knowledge
- Customer assistance
- Customer relations
- Technologically savvy
Timeline
Assistant Store Manager
Sherwin-Williams
07.2024 - Current
Sales Associate
Sherwin-Williams
12.2022 - 07.2024
Painter
Shoreline Painting
09.2021 - 03.2022
Painter
Two Brothers Painting
04.2021 - 10.2022
Customer Service Cashier
Colvitto's Pizza And Bakery
02.2013 - 03.2020
Some College (No Degree) -
Community College of Rhode Island
High School Diploma -
Narragansett High School