Overview
Work History
Education
Skills
Timeline
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Jonathan DiBernard

Charlotte,NC

Overview

3
3
years of professional experience

Work History

Director of Education

Beem® Light Sauna
11.2023 - Current
  • Developed and implemented educational programs for over 50 franchise locations nationwide
  • Implemented a standardized curriculum and training protocol yielding an overall 97% NPS score.
  • Spearheaded and successfully integrated the launching of a new LMS system.
  • Conducted all franchise location in-store openings nationwide
  • Collaborate with franchise owners to tailor educational offerings based on market needs

Senior Training Consultant

Wells Fargo
07.2023 - 11.2023
  • Spearhead the rollout of Salesforce/nCino origination platform training 2000+ end users
  • Daily use of JIRA,Teams,Kanban, and other organizational platforms to streamline project end to end
  • Serve as the liaison between stakeholders and coaches to ensure training needs of the end users are being properly documented as requirements and built to meet stakeholders requirements
  • Aid stakeholders in defining scope of training to meet the requirements of the nCino project goals
  • Create and maintain training curriculum to ensure success of training for the end user

Training and Development Specialist

Happy Money
06.2022 - 07.2023
  • Lead the Training and Development team while fostering a culture of continuous learning to meet organizational goals
  • Managed the successful migration of the organizations LMS resulting in increased scalability, better reporting and analytics, alignment with business objectives, improved user experience, and organizational cost savings of $20k
  • Successfully re-designed the existing member experience/operations team training curriculum to enhance its effectiveness leading to improved learning outcomes, higher participant satisfaction, and a 15% increase in our cSat scores
  • Effectively utilized experiential learning, video, and synchronous virtual learning methodologies to deliver job-specific training for member experience/operations team
  • Collaborated with Engineering and Product teams to support product launches by developing and facilitating trainings, crafting SOP's and job aides, and conduct evaluations to improve training materials.

Training and Development Specialist

Better.com
04.2021 - 05.2022
  • Created and maintained training curriculum for the Better Real Estate's operations department
  • Designed and facilitated learning solutions to meet the needs/goals of Better Real Estate
  • Onboarded over 500 incoming team members on the different roles in the Better Real Estate ecosystem during a hyper-growth initiative
  • Collected and analyzed data for solutions/training implemented
  • Worked cross-functionally with the Training and Development team and Better Real Estate stakeholders to identify and diagnose issues, analyze risks and opportunities, solve problems, and manage change/ambiguity
  • Catered and adapted Training and Development-wide roadmap to meet the needs of Better Real Estate, facilitate change, overcome issues, and bring solutions to the Training and Development table
  • Helped ensure cross-functional alignment and ongoing collaboration to help teams develop, drive, and support key initiatives
  • Leveraged resources and worked with the senior partner to identify areas of opportunities, inefficiencies, bottlenecks, and/or glitches in operation, recommend and implement opportunities for improvement, and prepare for possible contingencies.

Education

Bachelor of Science -

Appalachian State University
Boone, NC
2019

Associate of Arts -

Mitchell Community College
Mooresville, NC
2017

Skills

  • New hire onboarding
  • Training Program Management
  • Leadership Development
  • MS Office
  • Google Suite
  • Gamification
  • Curriculum Development
  • In-person/Virtual Facilitation
  • Instructional Design
  • Articulate 360
  • Learning Management Systems
  • Performance Metrics
  • Salesforce
  • Project Management
  • Sales Enablement
  • Camtasia
  • Canva
  • Change Management

Timeline

Director of Education

Beem® Light Sauna
11.2023 - Current

Senior Training Consultant

Wells Fargo
07.2023 - 11.2023

Training and Development Specialist

Happy Money
06.2022 - 07.2023

Training and Development Specialist

Better.com
04.2021 - 05.2022

Bachelor of Science -

Appalachian State University

Associate of Arts -

Mitchell Community College

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Jonathan DiBernard