Operating Systems: Windows, macOS Office Software: Microsoft Word, Excel, Outlook, PowerPoint Creative Tools: Adobe Photoshop, Audition, Premiere Pro Audio Software: Cubase, ProTools, Reason, FL Studio Communication Platforms: Zoom, Microsoft Teams, Slack General IT Support: Hardware setup, software troubleshooting, and network basics
Jonathan DiGabriel
Poughkeepsie,NY
Summary
Dynamic Epic ATE Support Specialist at Optum, skilled in enhancing user experience through effective troubleshooting and training. Leveraged critical thinking to optimize workflows and ensure compliance in electronic health records. Committed to continuous learning, fostering teamwork, and driving system improvements for better healthcare delivery.
Healthcare IT professional with proven track record in supporting Epic ATE systems. Known for effectively assisting end-users and ensuring seamless system functionality. Emphasizes teamwork and adaptability to meet dynamic needs and deliver reliable results. Skills include system troubleshooting, user training, and technical support.
Overview
12
12
years of professional experience
Work History
Epic ATE Support Specialist
Optum, El Monte, Los Angeles, CA
09.2025 - 10.2025
- Provided technical support for Epic systems, enhancing user experience and system efficiency.
- Collaborated with healthcare teams to troubleshoot issues and optimize workflows within the Epic software.
- Assisted in data entry and maintenance of electronic health records to ensure accuracy and compliance.
- Participated in user training sessions, improving overall proficiency with Epic applications among staff members.
- Engaged in continuous learning of Epic modules, increasing adaptability to evolving system functionalities.
Epic Go-Live Consultant
Ballad GO Health Virginia
03.2021 - 04.2021
- Assisted in configuration and testing of Epic applications during go-live phases.
- Supported end-user training sessions to enhance system adoption and efficiency.
- Collaborated with cross-functional teams to troubleshoot and resolve issues post-launch.
- Documented user feedback to inform continuous improvement of Epic functionalities.
Prime At-The Elbow Support
NYU Winthrop University Hospital, New York, NY
05.2019 - 06.2019
- Assisted in configuring Epic Ambulatory modules to enhance system functionality.
- Provided support during user training sessions to improve software adoption and usage.
- Collaborated with clinical staff to gather requirements for system enhancements and workflows.
- Documented user feedback to facilitate continuous improvement of Epic applications.
Allscipts Consultant
Montefiore Hospital
11.2013 - 11.2013
- Assisted in developing patient care protocols to enhance service delivery.
- Collaborated with multidisciplinary teams to streamline operational workflows.
- Analyzed patient feedback data to identify areas for service improvement.
- Supported implementation of electronic health record systems for efficient documentation.
Education
Bachelor of Arts - Theology
Christian Leader's College
New York, NY05-2024
Bachelor of Science - Business
Christian Leader's College
New York, NY05-2024
Skills
- Teamwork and cooperation
- Continuous learning and development
- Communication and interpersonal skills
- Critical thinking and analysis
- Conflict resolution techniques
Software
Timeline
Epic ATE Support Specialist
Optum, El Monte, Los Angeles, CA
09.2025 - 10.2025
Epic Go-Live Consultant
Ballad GO Health Virginia
03.2021 - 04.2021
Prime At-The Elbow Support
NYU Winthrop University Hospital, New York, NY
05.2019 - 06.2019
Allscipts Consultant
Montefiore Hospital
11.2013 - 11.2013
Bachelor of Arts - Theology
Christian Leader's College
Bachelor of Science - Business
Christian Leader's College
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