Jonathan Dillard

Lead and inspire a multiple cross-functional engineering team through all aspects of mobile and web product delivery, in addition to:

• Responsible for the on-time delivery of software solutions fully aligned to business objectives and technical requirements
• Lead software teams in optimizing test plans and improving test designs.
• Maintains a culture of integrity, trust, feedback, continuous learning and improvement
• Provides leadership by empowering and guiding teams to deliver value by leveraging Agile methodologies at scale
• Utilize creative problem-solving methods and out-of-the-box thinking for technology usage and development practices
• Participate in strategic planning with technology leaders and stakeholders
• Participate in resetting the engineering culture via team restructuring & Agile training
• Enthusiastically lead team through changes in priority and requirements
• Build a culture driven by automation, documentation and positive user experiences
• Develop team members through an environment of ample learning and growth opportunities
• Integral in hiring, retention, and growth of engineering staff; including offshore & in-house team members

Lead multiple scrum teams that envision, design, develop, and architect services for the Deluxe Cinema platform, in addition to:

• Provides leadership by empowering and guiding teams to deliver value by leveraging Agile methodologies
• Assists with technical resolution of issues on mission critical production systems
• Maintains a culture of integrity, trust, feedback, continuous learning and improvement
• Integral in hiring, retention, and growth of lead and senior engineering staff; including offshore & in-house team members
• Participates in relationship management with customers and external vendors
• Promotes development best practices and the importance of testing
• Creates solutions that are scalable, are fault-tolerant, easy to grasp and elegant
• Partners with product management and operations to create a world-class digital cinema platform

Lead multiple teams that envision, design, develop, and architect services for the Deluxe Cinema platform, in addition to:

• Contributed to R&D initiatives including service integration with emerging platforms
• Assisted with technical resolution of issues on mission critical production systems
• Worked with product owners and teams to collaborate, plan, and execute in a timely manner
• Reduced development rollbacks (>80%) and improved team cohesion by leveraging Agile principles
• Led engineering effort to improve critical system fault-tolerance and uptime
• Worked with teams to create solutions that were scalable, resilient, and easy to maintain
• Supported and anticipated developer needs for geographically distributed teams
• Partnered with product management and operations to identify and pay down deep technical debt

Senior developer responsible for databases related to all systems participating in Content Mastering, Key Management, and Delivery.

• Responsible for proper database architecture and proper system interactions
• Improved performance of poor performing database objects reducing execution from 30s to sub-second
• Participated in architecture and design discussions for future projects
• Led technical lunch and learn sessions to improve overall development knowledge
• Participated in engineering hiring process

Lead Database Development Team in support and maintenance of the imATHLETE Event Registration System. Including the design and development of their new, industry first, Automated Registration Lottery System.

• Managed small team (2) of SQL Server Developers
• Implemented database code review & release process
• Participated in overall system design and architecture
• Improved overall performance & scalability of Event Registration system
• Maintained data governance policies for entire data estate
• Developed financial reports for C Level Management
• Reduced cycle time for customer service tickets by creating the CS Tool application
• Provided 24/7 Production Support in an effort to maintain High Availability/Uptime
• Provided advanced support for Customer Service, Level 2 Support, and QA Teams

Develop, manage and support databases/database code within, Connect environment with a focus on integrating telecom providers. Including the design and development of new VoIP Provider system allowing for huge (~60%) savings from a COGS Telecom perspective.

• Participated in Design for new High Volume VoIP Provider, at each level from Web Services to Database
• Lead SQL Developer on VoIP project
• Developed and supported Clustered Enterprise MS SQL Server environment with High Availability focus
• Participated in performance tuning of database objects
• Implemented new Try/Catch Error logging process across all databases
• Provided Ad-Hoc queries and reports for Management, Telco Support Team
• Created back-end tools for use by Level 2 Support team via System Dashboard Project
• Provided 24/7 Production support for enterprise level system; including issues surrounding Telecom system
• Created data retention process to archive and/or purge data inline with data governance
• Continued Senior Telco Specialist duties in reduced capacity

Provided Telecom support for Highly Available Emergency Mass Noti cation System; supporting 3+ million calls/emails/SMS/pager noti cations per hour.

• Maintained & Debug all Telecom related issues for private VoIP/TDM to PSTN Networks
• Participated in development of Telecom strategies for the company to position us ahead of competitors; some such strategies are Advanced Answering Machine Detection & Capacity/Rate Call Throttling
• Developed & maintained relationships with Telecom contacts and partners. Including several major telecom carriers
• Participated in developing and maintaining complex relationships with existing and potential clients. Including travel to client sites as required
• Tracked B2B Projects
• Advanced System Support in a 24/7/365 capacity
• Created custom reports from SQL Server (OLTP/Cubes)
• Developed work plans and strategies for Telecom Support
• Maintained Lead Position with other Telco Specialists under my role

Provided Quality Assurance support for highly available Emergency mass noti cation system; supporting 3+ million calls/emails/SMS/pager notifications per hour.

• Developed Test Plans/Strategies for High Uptime SaaS Emergency Noti cation System
• Performed White Box Testing as required of SQL Server backend and ASP front end
• Handled all escalated issues from Client Care Sta
• Tracking of Project Life Cycle

• Managed team (4) of Quality Assurance Technicians
• Developed all testing strategies
• Acted as "Level 3" Technical Support for clients
• Trained both Technical Support & QA staff
• Created & Maintained Internal/External Release Notes