Jonathan Dixon
Duncanville,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Resourceful Apparel Lead known for high productivity and efficient task completion. Possess specialized skills in inventory management, visual merchandising, and customer service excellence. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive shopping experiences. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Apparel Lead
Dick Sporting Goods
Cedar Hill, TX
05.2023 - Current
- Trained and supervised a team of up to 10 apparel associates on product knowledge, customer service, and sales techniques.
- Assisted in creating promotional displays for seasonal collections.
- Resolved customer complaints or escalated them as necessary to management.
- Developed strategies for increasing market share through targeted marketing campaigns.
- Assisted in training new employees on company policies and procedures related to apparel sales and service.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
Barista Shift Lead
Compass Group USA
Arlington, TX
05.2021 - 02.2022
- Provided excellent customer service and ensured all customers left satisfied.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Monitored the performance of staff to ensure that quality standards were met.
- Resolved customer complaints or referred them to a manager as needed.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Ordered supplies when necessary to maintain adequate stock levels.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
Associate of Science -
Dallas College
1601 Botham Jean Blvd, Dallas, TX 7521508-2024
Skills
- Professionalism
- Goal Setting
- Teamwork and Collaboration
- Customer Service
- Creative Thinking
- Time Management
- Adaptable and Flexible
- Multitasking
- Conflict Resolution
- Adaptability and Flexibility
- Organizational Skills
- Relationship Building
- Ability to Lift 40 pounds
- Problem-solving aptitude
- Team Supervision
Timeline
Apparel Lead
Dick Sporting Goods
05.2023 - Current
Barista Shift Lead
Compass Group USA
05.2021 - 02.2022
Associate of Science -
Dallas College