Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Dixon

Jackson,MS

Summary

Experienced Business Analyst with proven ability to plan and coordinate tactical communication strategies. Skilled in Project Management, Medicare and Medicaid billing, and content development with public relations experience. Up to date on the latest web-based methodologies. Experienced working with cross-functional and collaborative teams. Very knowledgeable with MS Medicaid, Medicare and CMS policies and Software.

Overview

13
13
years of professional experience

Work History

Professional Business Analyst

Gainwell Technologies
10.2024 - Current
  • Performed cost-benefit analysis of proposed changes to business processes.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Executed thorough analysis on provider data to confirm accurate credentialing and contracting.
  • Acquired client specifications to develop BRDs.
  • Implement solutions by conducting thorough gap analysis.

Provider Relations Field Representative

Gainwell Technologies
Ridgeland, MS
01.2022 - Current
  • Facilitated timely resolution of claim disputes between providers and organization's billing department
  • Conducted regular meetings with provider groups to discuss contract terms, reimbursement rates, and service expectations
  • Analyzed complex claims data to address provider inquiries regarding payment discrepancies or denials, resulting in 1.5 million dollars in revenue
  • Managed communication between providers and external organizations regarding licensing requirements and updates, renewals of licenses, certifications.

Provider Relations Representative

Magnolia Health
Jackson, MS
06.2019 - 01.2022
  • Managed Hinds and Claiborne Counties Including University of Mississippi Medical Center, Baptist Memorial Hospital, Merit Health and St
  • Dominic
  • Coordinated Provider Contracts and Negative balance Reports
  • Assisted in negotiating fair reimbursement rates during contract renewal discussions with providers resulting in a %95 claims payments

Professional Business Analyst

Conduent
Ridgeland, MS
01.2015 - 06.2019
  • Planned, designed, and recommended business processes to improve and support business activities
  • Analyzed and documented client's business requirements and processes and communicated those requirements by constructing conceptual data and process models, including data dictionaries and volume estimates from organization
  • Created test scenarios and developed test plans to be used in testing the business applications to verify that client requirements were incorporated into the system design
  • Assisted in analyzing testing results throughout the project
  • Provided input into developing and modifying systems to meet client needs and developed business specifications to support those modifications
  • Facilitated meetings with clients to gather and document requirements and explore potential solutions
  • Assisted in coordinating business analyst tasks on information technology projects and provide support to other team members
  • Participated in technical reviews and inspections to verify intent of change is carried out through the entire project
  • Assisted with developing the methods procedures required to identify whether current business goals and objectives meet organizational needs and analyzed testing results in all phases
  • Collaborated with stakeholders across departments to define requirements for new projects.

Junior and Senior Analyst

Conduent
Ridgeland, MS
01.2012 - 01.2015
  • Develop and manage communication strategies, plans, and budgets
  • Planned and launched innovative, creative and effective communications campaigns, such as Are you MS Medicaid Revalidation Ready?
  • Analytics and monthly reports
  • Enhanced data quality by recommending improvements to collection processes
  • Facilitate, plan, and schedule webinar trainings
  • Standardized business processes, establishing internal templates and controls based on data analytics

Education

Healthcare Administration -

Jackson State University
Jackson, Mississippi
09.2026

Certification - Project Management -

Three T Institute
01.2023

Audio Engineering -

Omni Tech Institute

Network Engineer -

Omni Tech Institute

Skills

  • Analytical Thinking
  • Problem Solving
  • Time Management
  • Credentialing
  • Contracting
  • Microsoft Office
  • MS Division Of Medicaid
  • Managed Care
  • Medicare Billing
  • Project Management
  • Risk Management
  • Stakeholder Engagement
  • Scope Management
  • Project Closure
  • KPI Tracking
  • Provider network management

Timeline

Professional Business Analyst

Gainwell Technologies
10.2024 - Current

Provider Relations Field Representative

Gainwell Technologies
01.2022 - Current

Provider Relations Representative

Magnolia Health
06.2019 - 01.2022

Professional Business Analyst

Conduent
01.2015 - 06.2019

Junior and Senior Analyst

Conduent
01.2012 - 01.2015

Healthcare Administration -

Jackson State University

Certification - Project Management -

Three T Institute

Audio Engineering -

Omni Tech Institute

Network Engineer -

Omni Tech Institute

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Jonathan Dixon