Jonathan Dixon
Merrimack
Summary
Dynamic Sales Representative with a proven track record at T-Mobile, excelling in customer service and sales leadership. Adept at identifying client needs and delivering tailored solutions, I leverage strong communication skills and leadership abilities to drive sales and enhance customer satisfaction. Passionate about continuous improvement and building lasting relationships with customers and fellow employees.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
T-Mobile
Nashua
09.2024 - Current
- Identified customer pain points and proposed tailored solutions that addressed their specific challenges
- Developed in-depth knowledge of competitor products and market trends to effectively position our offerings
- Provided ongoing support to customers post-sale, ensuring their satisfaction and addressing any concerns or issues
- Participated in regular training sessions to enhance product knowledge and improve selling techniques
- Built rapport with customers through active listening and understanding their unique needs
Member Service Associate (Universal Role)
St. Mary's Bank
Nashua
11.2024 - 03.2025
- Processed and verified customer transactions, including deposits, withdrawals, and loan payments
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Assisted customers with opening new accounts, explaining account features and benefits
- Performed daily reconciliation of cash drawer to ensure accuracy of transactions
- Identified opportunities to cross-sell banking products and services to customers
- Developed strong relationships with clients through regular communication and personalized service
- Collaborated with team members to meet branch sales goals on a monthly basis
- Educated customers on various investment options such as certificates of deposit (CDs) or money market accounts (MMAs)
- Assessed client needs and recommended appropriate financial solutions based on their goals and risk tolerance levels
- Adhered to regulatory compliance guidelines while processing transactions to ensure the security of customer information
- Participated in ongoing training programs to stay updated on industry trends, product knowledge, and banking regulations
Sales Representative
Verizon
Nashua
07.2024 - 09.2024
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
- Built rapport with customers through active listening and understanding their unique needs
Retail Merchandiser
Advantage Solutions
Nashua
03.2024 - 06.2024
- Managed product displays to enhance visual appeal and accessibility.
- Collaborated with store teams to implement promotional strategies effectively.
- Developed strong relationships with store management for improved cooperation.
- Updated store planograms in collaboration with management.
- Organized product displays in accordance with corporate guidelines.
Sales Representative
TruGreen
Chelmsford
02.2024 - 03.2024
- Engaged customers to identify needs and recommend suitable mobile solutions.
- Collaborated with team members to maintain a positive store environment.
- Processed sales transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and concerns with effective communication skills.
- Developed key customer relationships to increase sales.
FedEx Delivery Driver
FedEx Ground
Londonderry
10.2023 - 02.2024
- Delivered packages efficiently and safely to residential and commercial addresses.
- Maintained accurate logs of deliveries and vehicle inspections.
- Adhered to traffic laws and company safety protocols during all deliveries.
- Loaded and unloaded packages ensuring secure transport for all items.
- Managed time effectively to meet tight delivery deadlines consistently.
Assistant Manager
Dunkin'
Nashua
10.2022 - 10.2023
- Oversaw daily operations of floor, ensuring efficiency in drive-thru and front counter.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Executed cash control processes, verifying accuracy of cash drawers.
- Assigned tasks to team members while providing ongoing coaching for performance improvement.
- Resolved complex customer issues, mentoring employees on exceptional service techniques.
- Trained and mentored team members on operational standards and best practices.
- Managed inventory levels to maintain product availability and reduce waste.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented new procedures to enhance workflow and streamline processes.
- Monitored compliance with health and safety regulations in the workplace.
Customer Service Representative
TD Bank
Hampstead
02.2023 - 10.2023
- Assisted customers with account inquiries and transaction issues.
- Provided product information to enhance customer decision-making.
- Resolved customer complaints efficiently and professionally.
- Utilized banking software to process transactions accurately.
- Collaborated with team members to improve service delivery.
- Educated customers on digital banking features and services.
- Maintained knowledge of bank policies and procedures for effective support.
- Handled administrative tasks to support customer service operations.
- Answered customer inquiries and provided accurate information regarding products and services.
Better Banking Designer
GFA Federal Credit Union
Gardner
02.2022 - 10.2022
- Processed and verified customer transactions for deposits, withdrawals, and loan payments.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in opening new accounts while explaining features and benefits.
- Performed daily cash drawer reconciliation to ensure transaction accuracy.
- Identified cross-selling opportunities for banking products and services.
- Developed strong client relationships through regular communication and personalized service.
- Collaborated with team members to achieve monthly branch sales goals.
- Educated customers on investment options, including certificates of deposit (CDs) and money market accounts (MMAs).
Member Service Representative
Digital Federal Credit Union
Hudson
08.2021 - 01.2022
- I open accounts, do loans, have an NMLS #, haven't been trained on business accounts or mortgages yet but want to learn these things.
- I am a very knowledgeable teller and very good with electronics and such.
- I was also trained to do management things during Covid and was excited to do so.
- I am ready for more responsibilities and tasks.
Bank Teller
Digital Federal Credit Union
Hudson
08.2019 - 08.2021
- Processed member transactions with accuracy and efficiency at Digital Federal Credit Union.
- Provided assistance on account inquiries while delivering exceptional customer service.
- Balanced cash drawer daily to ensure compliance with financial policies.
- Educated members on digital banking tools and services available at credit union.
- Maintained confidentiality of sensitive member information during all transactions.
- Collaborated with team members to enhance branch operations and improve service delivery.
Assistant Front End Manager
Market Basket Supermarket
Hudson
05.2014 - 01.2020
- Assisted in managing daily front end operations and customer service activities.
- Trained and mentored new cashiers on procedures and best practices.
- Oversaw cash handling procedures to maintain accuracy and security standards.
- Resolved customer complaints promptly to enhance overall shopping experience.
- Monitored inventory levels for front end supplies and placed orders as needed.
- Collaborated with management to improve front end workflow and team performance.
- Established goals for team members to encourage productivity and efficiency.
- Ensured all employees followed safety regulations while performing their duties.
- Resolved customer complaints in a professional manner.
- Assisted customers with product selection, inquiries, and checkout processes.
- Regularly evaluated performance of individual team members and provided constructive feedback.
Bank Teller
Digital Federal Credit Union
Tyngsboro
07.2018 - 08.2019
- Processed member transactions accurately and efficiently at Digital Federal Credit Union.
- Assisted members with account inquiries and provided excellent customer service.
- Balanced cash drawer daily to ensure accuracy and compliance with policies.
- Educated members on digital banking tools and services offered by the credit union.
- Maintained confidentiality of sensitive member information during transactions.
- Collaborated with team members to improve branch operations and service delivery.
Education
High school diploma -
Alvirne High School
Hudson, NH06.2018
Skills
- Cold calling
- Bank Secrecy Act
- Management
- Data entry
- Driving
- Account Management
- Cash register
- Microsoft Office
- CRM Software
- Loan Origination
- Customer service
- Google Docs
- Communication skills
- Supervising experience
- Cash handling
- Banking
- Customer support
- Phone etiquette
- Outbound calling
- Loan Officer Experience
- Accounting
- Salesforce
- Retail math
- Microsoft Excel
- Credit analysis
- Sales
- Business analysis
- Typing
- Microsoft Outlook
- Organizational skills
- Computer skills
- Pricing
- Time management
- Credit Analysis
- Continuous improvement
- Retail sales
- Computer literacy
- Financial services
- Upselling
- Basic math
- Negotiation
Certification
- Driver's License, 05/01/23, 05/01/28
- Certified Notary Public, 09/01/20, 09/01/24
<Enter your own>
Authorized To Work: US for any employer
Timeline
Member Service Associate (Universal Role)
St. Mary's Bank
11.2024 - 03.2025
Sales Representative
T-Mobile
09.2024 - Current
Sales Representative
Verizon
07.2024 - 09.2024
Retail Merchandiser
Advantage Solutions
03.2024 - 06.2024
Sales Representative
TruGreen
02.2024 - 03.2024
FedEx Delivery Driver
FedEx Ground
10.2023 - 02.2024
Customer Service Representative
TD Bank
02.2023 - 10.2023
Assistant Manager
Dunkin'
10.2022 - 10.2023
Better Banking Designer
GFA Federal Credit Union
02.2022 - 10.2022
Member Service Representative
Digital Federal Credit Union
08.2021 - 01.2022
Bank Teller
Digital Federal Credit Union
08.2019 - 08.2021
Bank Teller
Digital Federal Credit Union
07.2018 - 08.2019
Assistant Front End Manager
Market Basket Supermarket
05.2014 - 01.2020
High school diploma -
Alvirne High School
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Joshua PachecoJoshua Pacheco
Sales Representative at T-MobileSales Representative at T-Mobile
Heather BradleyHeather Bradley
Sr. SDET at T-MobileSr. SDET at T-Mobile
Marie CoteMarie Cote
Team Member at Tractor Supply CompanyTeam Member at Tractor Supply Company