Summary
Overview
Work History
Education
Skills
References
Awards
Affiliations
Accomplishments
References
Timeline
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Jonathan D. Marchewka

McKeesport,PA

Summary

Dynamic Sr. Site Manager at Ricoh America's Corporation with a proven track record in project management and supply chain optimization. Achieved a 10% profitability increase through innovative account solutions and effective communication. Expert in regulatory compliance and process optimization, driving significant cost savings while enhancing customer support and service delivery.

Overview

14
14
years of professional experience

Work History

Sr. Site Manager

Ricoh America's Corporation
New Kensington, USA
01.2022 - Current
  • Delivered account optimization for 2 National Accounts that were out of compliance.
  • Implemented a simple and effective solution that brought the accounts up to date while maintaining account structure and adding measurable cost savings.
  • The optimization secured new business for the company, gained profitability by 10% and stabilized the account for future retention.
  • Worked in conjunction with the National team in verifying new device approvals for the US fleet refresh for Siemens Corp and Siemens Energy.
  • Assisted in building the client list with accurate serial numbers, customer locations etc…, that helped to develop the US database CMDB.
  • Maintenance of P&L that has kept the business profitable and the accounts secure.
  • Supply ordering for the Siemens/Innomotics accounts US fleet for 2 sectors of the business, Corp and Industry.
  • Maintain a supply Order Customer database for Supply orders for all of Siemens Corp and Industry orders that we receive via RUS Siemens Supply Order email box.
  • Facilitate Helpdesk tickets for customers that have issues with PKI login Credentials.
  • Work directly with the Siemens U.S. & Canada Service Manager - OMS in assisting customers with connectivity issues, Ricoh Streamline NX Client login issues.
  • Initiate streamline device fixes with direct communication with the Barcelona team.
  • Facilitate service calls in MyRicoh.
  • Follow up with technicians to ensure that all SLA's are being met.
  • Work in the Ricoh 'Research And Diagnostics' tool to pull accurate meter reads, assure that SLA's are being met and escalate if needed.
  • Optimized Site Procedures and compliance for annual certifications keeping the site compliant and updated to the latest company directives.

Site Manager 1

Ricoh America's Corporation
New Kensington, USA
05.2014 - 01.2022
  • Managed day-to-day operations of a 700+ employee facility with 4 building locations.
  • Maintained service center operations, scheduling, hiring, and budget coordination.
  • Implemented a 'Lean' approach for supply ordering to keep supply costs at a minimum while managing an as-needed basis, saving the client between $700-$800 per month.
  • Improved procedures for overall site services that helped to streamline a new business initiative.

SR. Site Service Specialist

Ricoh America's Corporation
Pittsburgh, USA
04.2011 - 05.2014
  • Provided professional support in copy/printing services for Siemens Industries.
  • Handled mail procedures and implemented site procedures to meet current SLA's.
  • Develop process for workflow to make customer jobs easier to submit and established parameters/guidelines for project submissions.
  • Spearheaded account growth by working in conjunction with our customers to add services that simplified business processes.

Education

Business Management - Civil and Mechanical Engineering

CCAC Boyce Campus
Monroeville, PA

Skills

  • Project management
  • Budget oversight
  • Regulatory compliance
  • Supply chain optimization
  • Data analysis
  • Customer support
  • Effective communication
  • Customer service
  • Process optimization
  • Conflict resolution
  • SLA management
  • Workflow development
  • Document control

References

Available upon request.

Awards

  • Received Site Manager of the Year for Great Lakes Region.
  • Received Honor for Site Of The Year for the Great Lakes Region.
  • Received Awards for Site Manager Of The Quarter.
  • Received Awards for Field Service Representative Of The Quarter.

Affiliations

  • Music Podcast
  • Radio Show Host
  • NFL Fantasy Football Podcast Host

Accomplishments

  • Received Site Manager of the Year for Great Lakes Region 2015
  • Received Honor for Site Of The Year for the Great Lakes Region 2015
  • Received Awards for Site Manager Of The Quarter
  • Received Awards for Field Service Representative Of The Quarter

References

References available upon request.

Timeline

Sr. Site Manager

Ricoh America's Corporation
01.2022 - Current

Site Manager 1

Ricoh America's Corporation
05.2014 - 01.2022

SR. Site Service Specialist

Ricoh America's Corporation
04.2011 - 05.2014

Business Management - Civil and Mechanical Engineering

CCAC Boyce Campus

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Jonathan D. Marchewka
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