Jonathan Doherty
Bluffton,SC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
Work History
Manager
Armor Building Solutions
631 Red Oaks Lane, Ridgeland SC, 29910
07.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Laid out materials and system components to prepare for installation.
- Calculated materials and time needed for each job.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Demonstrated knowledge of local building codes and requirements on each project.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Used E2 Shoptech and Excel to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Recommended merchandise and services that would meet customer needs.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Directed staff and managed annual capital budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Set up service, warranty and installation appointments with customers.
Warehouse Associate
Dot Foods
200 Monarch Dr. Liverpool, NY, 13088
03.2014 - 06.2015
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Landscape Supervisor
JD Landscaping
220 West Grand Street, Palatine Bridge, NY, 13428
09.2011 - 03.2014
- Monitored proper use of required personal protective equipment on crew to promote safe work environment.
- Planned, organized and communicated production goals with crew members, crew supervisors, trade contractors and customers.
- Established relationships with various parties involved in landscaping process through strong leadership and problem-solving skills.
- Implemented rewards system that impacted 2 landscaping employees to set standards for daily work and create atmosphere of creativity and motivation.
Warehouse Unloader
Wal-Mart Distribution Center
300 Enterprise Rd, Johnstown, NY, 12095
06.2006 - 08.2011
- Operated forklift to move pallets and heavy items on and off vehicles.
- Prevented spoilage by rotating warehouse products with new shipments.
- Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
- Built safe and balanced loads for deliveries with no shifting or damages.
- Pulled order materials according to pick tickets and delivery schedules.
- Counted inventory by sections or for complete audits.
- Disposed of damaged or out-of-code products under approval of operations team.
- Verified orders from shipping and receiving documentation to complete accurate transfers.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
Associate of Applied Science - Automotive Technology
Fulton-Montgomery Community College
Johnstown, NYHigh School Diploma -
Canajoharie Senior High School
Canajoharie, NYSkills
- Sales and Marketing
- Verbal and Written Communication
- Business Planning
- Contract Development and Management
- Staff Management
- Team Leadership
- Customer Relationship Management
- Project Management
- Complex Problem-Solving
- Coaching and Mentoring
- Strategic Planning
- Managing Routines
- Issue and Conflict Resolution
- Employee Training
- Time Management
- Schedule Preparation
Hobbies
hiking, traveling, swimming, music and playing drums/guitar. Volunteering at church.
Timeline
Manager
Armor Building Solutions
07.2015 - Current
Warehouse Associate
Dot Foods
03.2014 - 06.2015
Landscape Supervisor
JD Landscaping
09.2011 - 03.2014
Warehouse Unloader
Wal-Mart Distribution Center
06.2006 - 08.2011
Associate of Applied Science - Automotive Technology
Fulton-Montgomery Community College
High School Diploma -
Canajoharie Senior High School