Jonathan Doles
Orlando
Summary
Results-driven professional with expertise in specialty pharmacy operations and trade relations. Proven track record in managing multiple vendors and trade partners while achieving high client retention and satisfaction rates. Demonstrated ability to drive growth through strategic partnerships and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director, Specialty Trade and Strategy
PerformSpecialty
Orlando
07.2024 - Current
- Cultivated relationships with pharmaceutical partners to foster collaboration and growth.
- Secured contracts for new business opportunities, focusing on purchasing discounts and rebates.
- Conducted external business reviews and presentations to showcase capabilities to partners.
- Directed cross-functional communications among legal, sales, operations, and implementation teams.
- Analyzed market data to develop a strategic sales territory plan.
- Researched current and future drug markets to formulate and execute growth strategies.
- Increased access to LDDs and newly launched products through targeted initiatives.
- Reviewed and completed external RFI/RFPs to enhance business opportunities.
Director, Specialty Pharmacy Clinical Services
PerformSpecialty
Orlando
01.2022 - 07.2024
- Designed, implemented, and monitored clinical programs for Crohn’s Disease, Ulcerative Colitis, Dermatology, Hemophilia, Hepatitis, Psoriasis, and Rheumatoid Arthritis.
- Increased adherence rates from 84% to 92% in 2023 and from 92% to 94% in 2024 through adherence program initiatives.
- Developed and executed Health Equity program to address patient barriers with Pharmacy Benefit Managers and Insurance Plans.
- Presented quarterly and annual reports to insurance plans, pharmaceutical manufacturers, clinics, and stakeholders.
- Ensured compliance with accreditation standards, achieving successful reaccreditations for URAC and ACHC.
- Identified operational gaps in workflows, staffing, and technology; implemented resolutions.
- Led cross-functional collaboration among data analytics, pharmacy ops, and non-pharmacy ops to meet project deadlines.
- Cultivated relationships with healthcare stakeholders including insurance plans, pharmacy benefit managers, providers, and manufacturers.
Senior Manager, Specialty Pharmacy Operations
Walmart Specialty Pharmacy
Orlando
03.2021 - 12.2021
- Acted as primary contact for insurance plans, pharmacy benefit managers, and provider clinics.
- Led cross-functional teams to execute strategic initiatives and improve operational efficiency.
- Identified and documented medication errors and discrepancies monthly.
- Resolved operational gaps in workflows, staffing, and technology.
- Conducted quarterly check-ins and annual performance reviews for staff.
- Collaborated with sales team to promote pharmacy offerings and clinical programs.
- Cultivated relationships with healthcare stakeholders, including insurers and pharmaceutical manufacturers.
- Ensured compliance with all Board of Pharmacy regulations as Pharmacist-in-Charge.
Manager, Specialty Pharmacy Operations and Clinical Services
Noble Health Specialty Pharmacy
07.2019 - 03.2021
- Performed clinical assessments for patients in a variety of specialty disease states, such as: Dermatology, Hemophilia, Hepatitis C, HIV, Immunology, Migraine, Mental Health, Multiple Sclerosis and Rheumatology.
- Served as primary point of contact/account manager, resource of pharmacy procedures and clinical programs for insurance plans, pharmacy benefit managers, and provider clinics.
- Identified and documented any medication errors or discrepancies on a monthly basis.
- Identified and resolved operational gaps related to workflows, staffing, and technology.
- Performed quarterly check-ins, mid-year, and annual performance reviews for staff.
- Conducted tag-team office visits with sales team to review pharmacy offerings, clinical programs, and foster connections with clinics.
- Developed and maintained relationships with healthcare stakeholders, such as insurance plans, pharmacy benefit managers, providers, and pharmaceutical manufacturers.
- Served as Pharmacist-in-Charge (PIC) and responsible for all Board of Pharmacy regulations.
Manager, Specialty Pharmacy Operations
Walgreens Local Specialty Pharmacy
05.2017 - 06.2019
- Led daily pharmacy team to ensure prescriptions were processed on time, board of pharmacy regulations were followed, and company procedures were executed properly.
- Coordinated Medication Therapy Management, Travel Health, and Immunization clinical services for the pharmacy.
- Served as a lead pharmacist on the pharmacy buyout transition team in Mississippi. Trained all new transitioned pharmacists on the Walgreens dispensing system.
- Hired and trained staff.
- Conducted performance reviews and coaching for pharmacy personnel.
- Served as Pharmacist-in-Charge (PIC) and responsible for all Board of Pharmacy regulations.
Education
Doctor of Pharmacy (PharmD) -
University of Mississippi School of Pharmacy
Oxford, MS05.2017
Bachelor of Science - Pharmaceutical Sciences
University of Mississippi
Oxford, MS05.2014
Skills
- Strategic relationship management
- Cross-functional collaboration
- Contract negotiation
- Market analysis
- Data analysis
- Client relations
- Specialty operations
- Business reviews
Certification
- Board Certified Specialty Pharmacist (CSP), Specialty Pharmacy Certification Board. Obtained December 2020.
- State Pharmacist Licensure, State licenses obtained: Alabama, Florida, Mississippi, Texas, and Tennessee. Obtained 2017.
Publications
- Doles J. “Gene Therapy Breakthroughs: Pharmacy’s Next Frontier.” PerformRx Review. May 2024.
- Doles J. “Biosimilars: Approvals, Benefits, and Challenges to Widespread Utilization.” PerformRx Review. January 2024.
- Doles J. “A New Chapter in Respiratory Syncytial Virus (RSV) Management.” PerformRx Review. May 2023.
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Director, Specialty Trade and Strategy
PerformSpecialty
07.2024 - Current
Director, Specialty Pharmacy Clinical Services
PerformSpecialty
01.2022 - 07.2024
Senior Manager, Specialty Pharmacy Operations
Walmart Specialty Pharmacy
03.2021 - 12.2021
Manager, Specialty Pharmacy Operations and Clinical Services
Noble Health Specialty Pharmacy
07.2019 - 03.2021
Manager, Specialty Pharmacy Operations
Walgreens Local Specialty Pharmacy
05.2017 - 06.2019
Doctor of Pharmacy (PharmD) -
University of Mississippi School of Pharmacy
Bachelor of Science - Pharmaceutical Sciences
University of Mississippi
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