Jonathan Dominguez
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized in tools, documentation, scheduling, and work priorities.
Seasoned Mechanic, with a wide range of experience, expertise, and capabilities. More than capable of diagnosing issues, offering multiple solutions that will fit the context of any situation, and performing necessary repairs in a safe and efficient manner. Very communicative with coworkers, customers, and upper management; good listener and well-spoken. Able to work as a team player or alone; also, able to take charge and follow instructions.
Independent thinker; will try to fix all problems to the best of my ability. Not afraid to ask for help when needed, or ask any questions, whatever is needed to get the job done! Integrated with a problem solving mentality and high achieving work ethic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Technician 2
W.W.Williams
02.2023 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Overhaul and Install diesel engines on generators and industrial water pumps
- Refurbished a 1MW MTU Generator; container fabrication work.
- Refurbished many industrial water pumps; removed engines for replaced with both long blocks and completes. Stripped chassis, perform necessary repairs, paint chassis and parts, reassemble unit.
- Worked on Isuzu, Cummins, Volvo and John Deere engines.
Service Manager and Technician
Armando's Diesel Repair
07.2021 - 02.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met and interacted with customers to discuss service needs and offer available solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Tasked with ordering parts from different vendors; over the phone, online, and in-person.
Power Generation Service Technician
Southwest Products
01.2019 - 07.2021
- The majority of my workload consists of generator repair and diagnostics on both engine and generator/electrical issues.
- Experience working on industrial air compressors, water pumps, equipment, and diesel powered welders.
- Worked as onsite tech with a company service truck at Pinto Valley Mine
- Performed service calls
- Traveled to and worked at other branches when extra tech was needed to help with heavy workload.
- During my time at SWP, I have completed advanced training for Volvo Penta, Isuzu, FPT and Perkins Diesel Engines
- When work was slow I had the opportunity to diagnose and repair hydraulic systems on service trucks
- Built a trustworthy and capable reputation with diagnostics and repairs.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and service advisor; also, outlined repair or service options.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and repaired problems with electrical, mechanical, and electronic systems.
Service Technician 1 (Beginner)
Vanguard Truck Center
07.2017 - 01.2019
- I walked into Vanguard (Volvo/Mack), offering 2 weeks of unpaid internship just to show how I was able to move around a truck.
- I was hired as a parts delivery boy for the service shop, but within 3 months was promoted to Service Technician 1; which is their beginner tech position.
- Worked on diesel engine repairs, service maintenance, chassis repairs and transmission rebuilds.
- Completed Volvo Trucks training and was sent for training.
- Since work was repetitive; became very efficient at certain common jobs, such as, engine oil and fuel services, removal and installation of transmissions, brake jobs, DOT inspections, pre-delivery inspections, etc.
- Became a well trusted repairman and efficient tech within a short amount of time.
Fleet Technician
Esquipulas Trucking
05.2016 - 05.2017
- Responsibilities involved maintaining Trailers and Semi’s.
- Workload advanced from greasing to servicing engines, repairing trailer and truck suspensions.
- Oil changes, inspections, wheel seal replacements, brake jobs, clutch replacements, organization of inventory and tools, DOT inspections, etc.
Diesel Mechanic
Armando’s Diesel Repair
01.2012 - 01.2017
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Installed new systems and components in vehicles.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Collaborated with other mechanics to inspect diesel engines for signs of damage.
Education
Diesel Technology 2 -
Universal Technical Institute
Avondale, AZ01.2019
GED -
Maricopa High School
Maricopa, AZ05.2017
Skills
- Mechanical and Electrical repairs and diagnostics; Diesel and Gas
- Electronic Diagnostics - Using many types of Diagnostic Programs; Cummins Insite, IDSS, Vodia, CAT, Perkins, etc
- High and Low Voltage systems diagnostics and repairs; both VDC and VAC
- Computer-Assisted Troubleshooting
- Circuit Testing
- Exhaust Emissions and Aftertreatment Systems Management Diagnostics and Repairs
- Ordering Parts
- Organized Documentation
- Root Cause Analysis
Accomplishments
- Years of servicing, repairing and diagnosing gasoline and diesel engines
- Years of real-world experience in servicing and maintaining vehicles; passenger vehicles and heavy-duty trucks
- Years working around multiple ECM computer EST programs
- Includes diagnosing DTCs, software updates/flash, and performing regens
- Years as customer service advisor (Bilingual Translator).5+ years working on industrial equipment; air compressors, generators, diesel engine power units, machinery, welders, etc
- Years of servicing and maintaining trailers for fleet applications.
Certification
- Cummins Engines Certifications
- FPT Certifications
- Volvo Certifications
- Isuzu Certifications
- Perkins Certifications
Languages
Spanish
Native or Bilingual
Timeline
Service Technician 2
W.W.Williams
02.2023 - Current
Service Manager and Technician
Armando's Diesel Repair
07.2021 - 02.2023
Power Generation Service Technician
Southwest Products
01.2019 - 07.2021
Service Technician 1 (Beginner)
Vanguard Truck Center
07.2017 - 01.2019
Fleet Technician
Esquipulas Trucking
05.2016 - 05.2017
Diesel Mechanic
Armando’s Diesel Repair
01.2012 - 01.2017
Diesel Technology 2 -
Universal Technical Institute
GED -
Maricopa High School
- Cummins Engines Certifications
- FPT Certifications
- Volvo Certifications
- Isuzu Certifications
- Perkins Certifications
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