Jonathan Donnelly
Philadelphia,Pennsylvania
Summary
Accomplished Director/Staff Coordinator with a proven track record at Murphy Ruffenach Brian W. Donnelly, enhancing team collaboration and boosting client satisfaction through strategic planning and relationship building. Known for a friendly, positive attitude and exceptional problem resolution skills, I spearheaded a rebranding initiative that significantly elevated the company's industry profile.
Overview
11
11
years of professional experience
Work History
Director / Staff Coordinator
Murphy Ruffenach Brian W. Donnelly
2239 S. 3rd Street Philadelphia PA
11.2013 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
Directors Assistant
Ronald Rex Piselli Funeral Chapels
1213 S Broad Street, Philadelphia PA
07.2018 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
Part Time Pallbearer
Vincent Gangemi Funeral Home
2238 S Broad Street, Philadelphia, PA 19145
01.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Applied Science - Mortuary Sciences
Mercer County Community College
Trenton, NJ05-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and responsible
- Decision-making
- Problem resolution
- Strategic planning
- Relationship building
- Verbal and written communication
- Fast learner
Timeline
Part Time Pallbearer
Vincent Gangemi Funeral Home
01.2019 - Current
Directors Assistant
Ronald Rex Piselli Funeral Chapels
07.2018 - Current
Director / Staff Coordinator
Murphy Ruffenach Brian W. Donnelly
11.2013 - Current
Associate of Applied Science - Mortuary Sciences
Mercer County Community College
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