Jonathan Donnelly
Sioux City,IA
Overview
26
26
years of professional experience
Work History
Customer Service Representative
LinPepCo
Sioux City , IA
11.2020 - Current
- Schedule and distribute product deliveries to Township 9 Coffee accounts on an assigned route area.
- Sell new and existing products by utilizing Company programs, promotions and advertisements
- Develop strong relationships with customers by providing personalized assistance and support.
- Ensure accurate warehouse organization through the use of electronic handheld devices, motorized hand jacks, and forklift operations and procedures.
Production Office Manager
Union County Abstract & Title
Elk Point, SD
08.2018 - 09.2020
- Oversaw client interactions and account management.
- Ensured timely completion and distribution of title products and services.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company procedures.
- Located tax records, judgments, liens, mortgages, bankruptcy, and foreclosure.
- Thoroughly researched any conditions or restrictions that may have existed on property titles.
Human Resources Manager
Sears Holdings Corporation
Sioux City, Iowa
01.2016 - 06.2018
- Collaborated with the executive team to build and foster an exciting environment for store associates that reflected the company's values.
- Ensured all associates received appropriate orientation and training in accordance with specific job needs, as well as company policies.
- Strategically managed labor and scheduling for optimal staffing.
- Maintained a working knowledge of company policies and practices and ensured awareness and compliance throughout the store.
- Ensured compliance with federal, state and local employment laws.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
Operations Supervisor
Kohl's
Sioux City, IA
12.2006 - 12.2015
- Supervised all merchandising, warehouse, and stockroom operations.
- Ensured compliance with all safety regulations in the workplace.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Facilitated cross-departmental collaboration to streamline operations and enhance service.
- Trained, mentored and motivated employees to maximize team productivity.
Store Manager
Kum & Go
Sioux City, IA
12.2005 - 12.2006
- Coached and developed a successful team that consistently surpassed customer expectations.
- Adhered to standard practices to maximize sales and minimize shrinkage.
- Increased store sales through merchandise programs, point-of-sale materials, and plus-selling programs.
Assistant Store Manager
KMart
Sioux City , IA
06.1999 - 12.2005
- Cultivated loyal customer base by providing excellent customer service.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored staff productivity and efficiency, developing strategies to improve performance where necessary.
- Conducted regular team meetings to discuss goals, objectives, and accomplishments.
Education
Waldorf College
Forest City, IATimeline
Customer Service Representative
LinPepCo
11.2020 - Current
Production Office Manager
Union County Abstract & Title
08.2018 - 09.2020
Human Resources Manager
Sears Holdings Corporation
01.2016 - 06.2018
Operations Supervisor
Kohl's
12.2006 - 12.2015
Store Manager
Kum & Go
12.2005 - 12.2006
Assistant Store Manager
KMart
06.1999 - 12.2005
Waldorf College