Jonathan D. Pizano
York,PA
Overview
14
14
years of professional experience
Work History
Medical Office Supervisor
Penn State Health
10.2022 - 10.2025
- Extensive EMR experience with Allscipts PM, Cerner Millenium, and Epic.
- Coordinate staff schedules with the nursing supervisor and approve time-off requests following UC guidelines while filling in any gaps in shifts or employee absences.
- Proficient in MIDAS/SAFETY NET/RISK/Reporting ABUSE processes while providing training for adherence to these and any other safety protocols.
- Efficiently managed patient complaints and inquiries through various communication channels including phone and in-basket management.
- Coordinated the procurement of medical and office supplies, liaising with a diverse network of vendors and navigating various ordering platforms to ensure seamless operations.
- Interviewed and onboarded new staff, fostering a culture of continuous improvement.
- Facilitated regular team huddles and 1:1 meeting to discuss performance and goals.
- Updated and maintained essential documents and reports, contributing to efficient operations.
- Performed annual performance reviews and engaged in coaching for professional development.
- Initiated crucial conversations and corrective actions to uphold high standards of service.
- Led front desk meetings, communicated workflow changes, and monitored daily checklists.
- Provided on-call support and filled in at the front desk during staff shortages, demonstrating versatility and commitment.
- Attended all required meetings and actively participated in goalsetting exercises for the front desk team.
- Executed daily banking transactions while maintaining secure deposit procedures.
- Managed and maintained costs related to overtime and office supplies.
Medical Office Supervisor
Penn Medicine
09.2020 - 09.2022
- EPIC – EMR Experience
- Staff Scheduling for Front Desk and Clinical staff in coordination with nursing supervisor
- PTB & PTO requests for staff according to UC guidelines in coordination with nursing supervisor
- Monitors schedules for full staffing and seek coverage for open shifts
- Daily deposits and banking
- Knowledge of MIDAS/SAFETY NET/RISK/Reporting ABUSE process/Workplace Violence documentation
- Manages patient complaints – Phone, In-basket, Midas.
- Addresses patient questions – Billing, Phone, In-basket, Midas.
- Responsible for monitoring claim edit and coaching staff on corrections
- Addresses registration errors in charge review WQ’s (assigned from PM)
- Monitor patient WQ’s
- Order office supplies/brochures
- Organize New Employee Orientation for all new hires.
- Complete Weekly/Biweekly/Monthly Urgent Care Data for huddle boards
- Lead huddles in coordination with nursing supervisor/PM
- Meets with staff 1:1 monthly
- Performs annual review for staff listed under FOS supervision – in coordination with Nurse Supervisor
- Knowledge of Corrective action policy/coverage/FMLA/Illness/etc.
- Coaching, crucial conversations and corrective actions
- Staff communication regarding front desk workflow/registration changes/updates
- Coordinates and leads front desk meetings
- Monitoring front desk daily check list
- On Call Rotation
- Attends all required meetings
- Goal updates – Front Desk
- Assist Front Desk during staff shortage – Utilizing front desk knowledge and completing job duties (please see Customer Service Specialist below)
Customer Service Specialist
Lancaster General Health
08.2017 - 09.2020
- Company Overview: urgent care unit
- Delivered exceptional customer service to patients both over the phone and in person, ensuring a positive experience throughout their interactions.
- Efficiently managed patient registration, handling check-in and check-out processes with precision and attention to detail.
- Facilitated seamless medical record requests and transfers, ensuring timely access to essential information.
- Navigated insurance verification using various platforms (HDX, Availity, AARP, Humana, MVP, Navinet, Promise, RadMD, United Healthcare), ensuring accurate coverage details.
- Collaborated closely with the Ephrata Outpatient Center, maintaining effective communication and streamlined workflows.
- Handled mail sorting and contributed to efficient office operations.
- Managed daily, weekly, and monthly inter-office deposits, maintaining financial accuracy.
- Logged patient calls and effectively communicated with providers and clinical staff.
- Performed inter-office scanning, contributing to organized and accessible records.
- Urgent care unit
Customer Service/Sales Associate
Alert-All Corporation
08.2015 - 10.2015
- Conducted sales of fire prevention materials and products, ensuring customer safety through high-quality solutions.
CUSTOMER SERVICE agent
ZENIMAX ONLINE STUDIOS
03.2014 - 08.2014
- Provided personalized customer support via email and in-game environments, ensuring a positive experience for customers.
Claims Assistant
Law office of Jan Paul Koch
08.2011 - 03.2014
- Provided end-to-end client services, from initial contact through case resolution, including filing insurance claims, managing records, assisting attorneys, and maintaining client communications.
Timeline
Medical Office Supervisor
Penn State Health
10.2022 - 10.2025
Medical Office Supervisor
Penn Medicine
09.2020 - 09.2022
Customer Service Specialist
Lancaster General Health
08.2017 - 09.2020
Customer Service/Sales Associate
Alert-All Corporation
08.2015 - 10.2015
CUSTOMER SERVICE agent
ZENIMAX ONLINE STUDIOS
03.2014 - 08.2014
Claims Assistant
Law office of Jan Paul Koch
08.2011 - 03.2014