Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Duboff

Avon,US

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Delivery Specialist

Stephen Cadillac GMC
Bristol, CT
06.2024 - Current
  • Walk customers through the car's technology, explaining key features like infotainment systems, navigation, driver assistance, and safety features.
  • Help customers set up accounts or profiles for services tied to the vehicle, like mobile apps, remote start, or any in-car connectivity options.
  • Addressing any concerns or questions about the car's functions, warranty, or maintenance requirements and clarifying information regarding regular services.
  • Attend trainings to stay current on the latest vehicle technologies and software updates across the dealership's lineup.
  • Assist salespeople during the sales process by providing in-depth technical demonstrations or answering more technical questions that customers may have.

Appointment Scheduler

Connecticut Asthma and Allergy Center
West Hartford, CT
02.2023 - 10.2024
  • Handling of both inbound and outbound calls
  • Scheduling and rescheduling of appointments
  • Scheduled appointments within specific provider guidelines
  • Taking messages from callers and routing to the correct party
  • Calling patients to relay messages from providers and to confirm appointments
  • Working with providers medical assistants, nurses and scribes to ensure patients needs are met
  • Trained in EPIC electronic medical record.

Customer Service Representative

Restaurant Supply
Wethersfield, CT
04.2021 - 11.2022
  • Responded to customer inquiries and resolved issues promptly, achieving a 95% customer satisfaction rating
  • Handled a high volume of incoming calls and emails, providing accurate and helpful information to customers
  • Utilized CRM software to document customer interactions, ensuring accurate and up-to-date records
  • Assisted customers in navigating online platforms and troubleshoot technical issues related to products or services
  • Processed customer orders, returns, and exchanges efficiently, maintaining a 99% order accuracy rate.

Education

Bachelor's in Corporate Communications -

Roger Williams University
Bristol, RI

Certificate in Culinary Arts - ACAP

Connecticut Culinary Institute
Farmington, CT

Skills

  • Sales
  • Adobe Creative Suite
  • Graphic Design
  • Image Editing
  • Photography
  • Supervisory
  • Photoshop
  • IOS
  • Time management
  • User Experience (UX)
  • IT support
  • Sales Support
  • Medical terminology
  • User Interface (UI)
  • Professional Chef
  • Social media management
  • Operating Systems
  • Mac OS
  • EPIC- Electronic medical record

Timeline

Delivery Specialist

Stephen Cadillac GMC
06.2024 - Current

Appointment Scheduler

Connecticut Asthma and Allergy Center
02.2023 - 10.2024

Customer Service Representative

Restaurant Supply
04.2021 - 11.2022

Bachelor's in Corporate Communications -

Roger Williams University

Certificate in Culinary Arts - ACAP

Connecticut Culinary Institute

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Jonathan Duboff