Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Duclos

Wayne,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


19+ Years of Retail experience

8+ Years Retail Management experience

Overview

21
21
years of professional experience

Work History

Assistant Manager

LEGO Brand Retail
10.2022 - Current
  • Supervise day-to-day operations to meet performance, quality and service expectations.
  • Mentor team members to enhance professional development and accountability in workplace.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Retail Store Manager

Kohls
07.2016 - 05.2021
  • Delivered exceptional sales results across product lines using promotions, merchandising, and customer engagement strategies
  • Optimized management development in areas such as sales floor leadership and personnel management
  • Developed staff members with successful training programs based around culture focused on employee empowerment and customer service
  • Improved store employee performance by tracking metrics and implementing strategic plans
  • Managed work of team of 15+ associates with primary focus on selling Home, Children/Toys, and Footwear products
  • Taught staff how to handle day-to-day needs, including customer issues, merchandise problems, and security concerns
  • Oversaw operations and continuously developed business at 87k square foot retail location bringing in $27M in yearly business.

Hardlines Supervisor

Kohls
03.2012 - 06.2016
  • Coordinated regular store cleaning and product resets for optimal appearance
  • Maintained attractive, well-organized displays with regular resets
  • Kept employees satisfied and working hard through consistent training, mentoring and support
  • Assisted customers with sales and service needs
  • Contributed ideas for improving work processes.

Department Supervisor

Kohls
07.2004 - 03.2012
  • Improved team performance with ambitious goals, strategizing ways to help each employee exceed targets
  • Surpassed department performance expectations by empowering staff with knowledge to handle diverse issues
  • Increased sales across department +30%, innovating new customer engagement and promotional strategies to achieve dramatic growth
  • Boosted employee morale with improved training and mentoring processes
  • Organized workflow, delegated tasks, and monitored performance to verify task completion
  • Oversaw Home department, delegating assignments, coordinating resources, and scheduling 9+ employees.

Education

Wayne Hills High School
Wayne, NJ

Skills

  • Employee Scheduling
  • Recruiting and Interviewing
  • Task Delegation
  • Operations Management
  • Retail Operations Management
  • Strategic Planning
  • Succession planning
  • Attention to detail
  • Adaptability and flexibility
  • Customer service orientation
  • Goal setting
  • Team building

Timeline

Assistant Manager

LEGO Brand Retail
10.2022 - Current

Assistant Retail Store Manager

Kohls
07.2016 - 05.2021

Hardlines Supervisor

Kohls
03.2012 - 06.2016

Department Supervisor

Kohls
07.2004 - 03.2012

Wayne Hills High School

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