Jonathan Duncan
Elmont,NY
Summary
Dynamic and dedicated professional with extensive experience in customer service at Atria Senior Living. Proven ability to enhance guest satisfaction through effective problem-solving and teamwork. Skilled in training staff and fostering a positive environment, leading to increased customer loyalty and positive reviews. Adaptable and self-motivated, committed to excellence in service.
Overview
26
26
years of professional experience
Work History
Waitstaff
Atria Senior Living
12.2011 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Dining Room Manager
Maple Point Assisted Living
11.2003 - 03.2010
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Head Waiter
The Regency Assisted Living
06.1999 - 10.2003
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Waitstaff
Mayfair Assisted Living
05.1999 - 08.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Walker High
Jasper, AL05-1996
No Degree - Stocking Inventory
Nassau BOCES
Carle Place, NY02-1996
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Waitstaff
Atria Senior Living
12.2011 - 03.2025
Dining Room Manager
Maple Point Assisted Living
11.2003 - 03.2010
Head Waiter
The Regency Assisted Living
06.1999 - 10.2003
Waitstaff
Mayfair Assisted Living
05.1999 - 08.2003
High School Diploma -
Walker High
No Degree - Stocking Inventory
Nassau BOCES
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