JONATHAN DUNCAN
Summary
Seasoned Business Unit Leader with background in strategic planning, operations management, and team leadership. Skilled at driving business growth by optimizing operational processes, implementing innovative strategies, and fostering cross-functional collaboration. Known for ability to inspire teams, manage change effectively, and contribute significantly to organizational success.
Overview
15
15
years of professional experience
Work History
Business Unit Leader (Manager)
Bridgetown Natural Foods
Mount Juliet, Tennessee
06.2025 - Current
- Strategic Planning: Develop long-term strategies and annual operating plans, deploying them to ensure operational productivity and economy.
- Financial Management: Oversee the business unit's budget, manage capital allocation, and report on unit efficiency and productivity.
- Operational Oversight: Supervise daily operations, monitor Key Performance Indicators (KPIs), and troubleshoot operational bottlenecks.
- Team Leadership: Recruit, train, and mentor staff. Promote a high-performance culture through counseling and individual development plans.
- Cross-Functional Collaboration: Partner with other executives, human resources, IT, and sales to ensure smooth workflow and drive future acquisition or innovation opportunities.
- Directed daily operations for a team of six supervisors and 140 staff, maintaining facility performance and stability when site manager was unavailable.
- Facilitated daily reports to corporate on performance metrics, QFS initiatives, recipe adjustments, temperature monitoring, and staffing challenges to inform strategic decisions.
- Conducted food safety investigations across multifunction teams to ensure safety and quality standards.
- Prepared team for BRC audits, customer engagements, and OSHA reviews, ensuring compliance with safety and quality standards.
- Created LOTO and SOPs, conducted daily interviews, and developed onboarding for new supervisors and training for operators, contributing to successful launch of newly opened facility.
Manufacturing Supervisor
Baxter Healthcare
Marion, NC
05.2020 - 06.2025
- Floor Leadership & Execution: Coordinate production schedules, assign daily tasks, and monitor workflow to meet delivery deadlines.
- Team Management: Recruit, onboard, and train staff; manage performance, conduct shift stand-ups, and foster a high-performance culture.
- Safety & Compliance: Enforce safety regulations, ensure adherence to operating procedures (SOPs), and lead safety audits and incident investigations.
- Quality & Continuous Improvement: Partner with Quality and Engineering teams to troubleshoot equipment, resolve non-conformances, and drive Lean/5S initiatives.
- Tracked production metrics, including uptime, scrap, and labor utilization, generating shift reports to inform plant management.
- Managed a team of 30 employees and oversaw additional lines during supervisor absences.
- I had to ensure multi-functional teams were ready for visitors such as FDA audits, OSHA, customer visits, tours, etc
- Developed PIT checklists, machine SOPs, cleaning checklists, and onboarding resources for new hires.
CNC Machining Manufacturing Team Lead
Bombardier Recreational Products (BRP)
Spruce Pine, North Carolina
02.2013 - 05.2020
- Goal Setting & Tracking: Define clear Key Performance Indicators (KPIs) and monitor daily progress to ensure project deadlines and targets are met.
- Task Delegation: Assign tasks based on individual team members' strengths and expertise to maximize efficiency.
- Operated four CNC machines at once, clearing parts of debris and coolant as needed. Conducted measurements on a CMM and performed hand gauging of parts. Handled material movement with a forklift in between cycles. Adjusted machines and coordinated with vendors for new tooling when necessary.
- Maintained tight tolerances with design specifications.
- Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
- Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
- Oversaw daily operations of a 12-person team, providing updates to the Supervisor.
- Served as second-in-command, making decisions in Supervisor's absence.
- I was responsible for my team maintaining 6S for their area at all teams and sustaining.
Assistant Store Manager
Mountain Star
Spruce Pine, NC
01.2011 - 08.2013
- Daily Operations: Led shifts, ensured food quality, and upheld brand standards.
- Team Leadership: Assisted with hiring, onboarding, and training team members; conducted performance reviews and resolved conflicts.
- Scheduling & Payroll: Built efficient schedules and managed payroll to align with budget goals.
- Inventory & Cost Control: Conduct inventory, order supplies, and track food and labor costs to maximize profitability.
- Guest Experience: Handle customer feedback, resolve complaints, and ensure positive guest recovery.
- Compliance: Maintain strict adherence to health department regulations, food safety protocols, and labor laws.
- Managed around 10 people per shift and directed report to General Manager.
Education
Some College (No Degree) - Nursing
Mayland Community College
High School -
Mountain Heritage
01-2009
Skills
- Strategic planning
- Operational oversight
- Business analysis
- Maximo Proficient
- Inventory management
- Lean methodologies
- Team leadership
- Cross-functional collaboration
- Team coordination
- Performance management
- Staff development
- Problem solving
- Deadline Driven
- Effective communication
- Conflict resolution
- Operations oversight
Affiliations
- Awarded Operational excellence Award for the company in 2024-2025 with Baxter Healthcare.
- Awarded Top performer and Team lead in 3 consecutive years 2018 for Bombardier Recreational products.
- Represented our entire Region in NC for Youth Leadership development in high school.
Timeline
Business Unit Leader (Manager)
Bridgetown Natural Foods
06.2025 - Current
Manufacturing Supervisor
Baxter Healthcare
05.2020 - 06.2025
CNC Machining Manufacturing Team Lead
Bombardier Recreational Products (BRP)
02.2013 - 05.2020
Assistant Store Manager
Mountain Star
01.2011 - 08.2013
Some College (No Degree) - Nursing
Mayland Community College
High School -
Mountain Heritage