Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Duran

San Antonio

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Untied Health Care
02.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Logistics Account Executive

Total Quality Logistics
04.2019 - 03.2020
  • Pay vendors for commodity regularly, maintaining relationships with sellers.
  • Kept supply in line with demand by effectively managing inventory control to reduce work flow gaps. Used metrics to assess performance regarding cost per miles, empty miles and levels of service.
  • Coordinated with freight forwarders to expedite international shipments.

Customer Service Representative

United Health Care
04.2018 - 04.2019
  • Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
  • Participated in internal activities committees and coordinated monthly team building activities.
  • Answered customers' questions and addressed problems and complaints in person and via phone.

DPS Agent

Lion Heart Investments
11.2017 - 04.2018
  • Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
  • Automated office operations, managing client correspondence, record tracking and data communications.
  • Strengthened tractability by developing organization systems for contracts, records, reports and agendas.

Customer Care Professional

American Express Co
09.2016 - 11.2017
  • Developed tool to track and monitor personal sales opportunities, deals in
    progress and finished contracts.
  • Took daily inbound calls and backorders with
    credit memos for assigned accounts and clients.

Account Managment

DIRECTV
01.2016 - 09.2016
  • Identified prospective customers using lead generating methods and performing
    an average of 50+ cold calls per day.
  • Took daily outbound calls and key-entered
    orders, back orders, and credit memos for assigned accounts and clients.

Team Leader

Lion Heart Investments
03.2014 - 01.2016
  • Identified prospective customers using lead generating methods and performing
    an average of 115 leads per week.
  • Door to door approach.
  • Prepared weekly
    commissions payroll reports for 10+ sales representatives.

Education

High School Diploma - High School

Oliver Holmes School
San Antonio, Tx
2013

Skills

  • Team leadership
  • Adept at closing sales
  • MS Office proficiency
  • Proven sales track record
  • Detail-oriented
  • Sales management

Timeline

Customer Service Representative

Untied Health Care
02.2022 - Current

Logistics Account Executive

Total Quality Logistics
04.2019 - 03.2020

Customer Service Representative

United Health Care
04.2018 - 04.2019

DPS Agent

Lion Heart Investments
11.2017 - 04.2018

Customer Care Professional

American Express Co
09.2016 - 11.2017

Account Managment

DIRECTV
01.2016 - 09.2016

Team Leader

Lion Heart Investments
03.2014 - 01.2016

High School Diploma - High School

Oliver Holmes School

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Jonathan Duran