Jonathan Dyer
Henrico,VA
Summary
Adept technology inclined Department Supervisor at Home Depot, I leveraged data-driven decision-making and cross-functional teamwork to enhance customer satisfaction and drive sales. Skilled in competitive analysis and problem-solving, I fostered vendor relationships and trained teams, significantly improving operational efficiency, communication, and collaboration. Seeking to leverage knowledge and leadership skills to further the success of the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Department Supervisor
Home Depot
07.2022 - Current
- Built customer relationships by responding to inquiries, identifying and assessing customer needs, resolving problems, and following up with resolved customer issues.
- Analyzed metrics to measure customer satisfaction.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Utilized data visualization tools to effectively communicate business insights.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Trained team members in successful strategies to meet operational and sales targets.
- Partnered with IT to escalate technological issues.
Education
High School Diploma -
Richmond Academy
06.2020
Skills
- Competitive Analysis
- Data-driven decision-making
- Project Management
- Industry Trend Monitoring
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
- MS Office
- Time management
Certification
- Product Management Introduction
- App Development
Timeline
Department Supervisor
Home Depot
07.2022 - Current
High School Diploma -
Richmond Academy