Jonathan Dykstra
Catskill,NY
Summary
Dynamic professional with extensive experience at The Arc Mid-Hudson, excelling in electronic health records management and direct support. Proven ability in organization needs and confidentiality handling, while fostering team collaboration. Successfully developed personalized care plans, enhancing client independence and quality of life through active listening and adaptability. Involvement outside of the agency as well, as a member of the Board of Trustees for the Fowler Camp and Retreat Center.
Overview
9
9
years of professional experience
Work History
Electronic Health Records Assistant
The Arc Mid-Hudson
12.2024 - Current
- Maintained accuracy of records by verifying accuracy of data in records.
- Created accounts for new employees in Welligent, AL Cloud, and Therap.
- Organized the Care Coordinator list for the agency in Welligent.
- Cleaned up the list of med certified staff in the agency, as well as seeking which staff attend classes to become med certified, to keep records accurate in Welligent and AL Cloud.
- Assisted EHR Manager with helpdesk tickets ranging from password resets to enhancement requests from the Welligent development team.
Direct Support Professional
The Arc Mid-Hudson
06.2016 - Current
- Supported individuals with disabilities in daily living activities, enhancing independence and quality of life.
- Facilitated communication between clients and families, ensuring needs and preferences were understood.
- Developed and implemented personalized care plans, promoting individual growth and development objectives.
- Assisted in crisis intervention, utilizing de-escalation techniques to maintain safety and well-being of clients.
- Trained new staff on best practices for direct support, fostering a knowledgeable team environment.
Residential Program Manager II, QIDP
The ARC Mid-Hudson
07.2023 - 03.2024
- Coordinated daily operations of residential programs, ensuring adherence to organizational standards.
- Developed and implemented individual support plans for residents, enhancing overall care quality.
- Facilitated regular team meetings to discuss resident progress and address challenges collaboratively.
- Managed scheduling for staff and volunteers, optimizing resource allocation for program activities.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Reviewed and approved Staff Action Plans for individuals in the northern region of the agency as QIDP
Education
Bachelor of Arts - Humanities
Northwestern College
Orange City12-2014
Skills
- Records retention
- Confidentiality handling
- Reliability
- File maintenance
- Flexibility
- Team collaboration
- Adaptability and flexibility
- Procedure implementation
- Report generation
- Computer operations
- Teamwork and collaboration
- Active listening
Timeline
Electronic Health Records Assistant
The Arc Mid-Hudson
12.2024 - Current
Residential Program Manager II, QIDP
The ARC Mid-Hudson
07.2023 - 03.2024
Direct Support Professional
The Arc Mid-Hudson
06.2016 - Current
Bachelor of Arts - Humanities
Northwestern College
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