Jonathan Easley
Project Manager
New Orleans,LA
Summary
Results-driven project manager with over 15 years of experience with a diverse set of facilities management, leadership, and business operations skills. Effective and empathetic communicator who excels at building relationships with team members, vendors, and customers.
Overview
17
17
years of professional experience
Work History
Director of Operations
Pets Boarding and Daycare Facility
Beltsville , MD
2011.07 - 2022.05
- Effectively oversaw day-to-day operations for a busy pet boarding facility, including the management of a 15 person staff
- Increased the business’ yearly revenue from $273,000 (2005) to over $986,000 (2021) by training staff, conducting customer surveys, implementing feedback to expand service offerings, and improving brand awareness.
- Spearheaded the management system’s transition from analog to a Microsoft Excel-based software, and most recently to a Salesforce-based cloud program.
- Ensured business operations continued during the pandemic by proactively applying for and receiving Paycheck Protection Program (PPP) loans and subsequent forgiveness of those loans.
- Coordinated contracts and payments with all vendors.
- Led contract management for major upgrades to the facility including, structural upgrades, roof, HV/AC, electrical, plumbing and grounds improvements.
- Managed vendor relations, contract negotiations, project budgets, and deadlines, while focusing on maximum cost savings by tracking the business’ project expenditures.
- Implemented business processes and operational guidelines to ensure the safety of guests, clients, and staff.
- Maintained necessary yearly State and County licenses for the facility and biannual pet first aid, software, and animal behavior training certifications for staff.
- Ensured customer satisfaction and maintained a rating over 4.5 stars on multiple customer review platforms.
- Mitigated customer complaints with empathetic listening, compassion, and cooperative negotiating.
General Manager
Paradise For Pets
Beltsville , MD
2005.07 - 2011.06
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.Overhauled the financial management process by digitizing all business records and bookkeeping.
- Directed staff recruitment efforts and retained employees for an average exceeding 7 years.
- Oversaw scheduling for staff, ensuring coverage for 365 days per year.
- Created and managed content for the company website, Facebook, and other social media platforms
- Oversaw inventory management for the facility, including the ordering and receiving of inventory and products.
- Overhauled the financial management process by digitizing all business records and bookkeeping.
- Directed staff recruitment efforts and retained employees for an average exceeding 7 years.
- Oversaw scheduling for staff, ensuring coverage for 365 days per year.
- Created and managed content for the company website, Facebook, and other social media platforms
- Oversaw inventory management for the facility, including the ordering and receiving of inventory and products.
Education
Bachelor of Science - Criminology And Criminal Science/ Sociology
University of Maryland - College Park
College Park, MD05.2005
Project Management
Coursera, Google Certificate
03.2022
Skills
- Project Management
- Project Scoping and Analysis
- Budgeting Analysis
- Supportive Team Management
- Experienced Salesperson
- Project Management Software
- Multi-Unit Operations Management
- Subcontractor Relations
- Process improvements
- Strategic planning and execution
- Staff training/development
- Inventory management
- Coaching and mentoring
- Effective leader
- Relationship building
- Recruitment
- Business Development
- Employee scheduling
- Dependable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Director of Operations
Pets Boarding and Daycare Facility
2011.07 - 2022.05
General Manager
Paradise For Pets
2005.07 - 2011.06
Bachelor of Science - Criminology And Criminal Science/ Sociology
University of Maryland - College Park
Project Management
Coursera, Google Certificate
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