Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jonathan Edwards

Scotland Neck,NC

Summary

As an organized and dependable candidate, I excel at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Quick thinking and able to handle any situation at a moment's notice. Natural talent for connecting with customers and employees, making me a valuable asset to any team. Experienced in fast-paced environments and well-equipped to handle extreme workloads. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Highly proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Top-notch skills in oral and written communication, active listening, and analytical problem-solving enable me to enhance customer experiences. Employing service-oriented behaviors and understanding customer desires, I provide customized solutions that build loyalty.

Overview

18
18
years of professional experience

Work History

Shop Supervisor

edwards cotton company
02.2011 - 08.2024
  • Supervised shipping and receiving
  • Maintained control of cycle counts and physical inventory
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Infantryman (11B)

UNITED STATES ARMY
02.2008 - 02.2011
  • 240 gunner
  • Rifleman
  • 50 caliber gunner
  • Radio operator
  • Driver
  • Weapons safety expert
  • Combat infantry badge


Sales Associate

Firestone Complete Auto Care
07.2006 - 12.2007
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Education

Associate of Applied Science - Logistics And Supply Chain Management

Edgecombe Community College
Tarboro, NC
05.2025

Skills

  • Inventory Control
  • Supervising Experience
  • Maintenance
  • Driving Experience
  • Forklift Operator
  • Machine Operator
  • Order processing
  • Maintenance scheduling
  • Stock control
  • Employee management
  • Customer engagement
  • Customer service
  • Employee scheduling

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Shop Supervisor

edwards cotton company
02.2011 - 08.2024

Infantryman (11B)

UNITED STATES ARMY
02.2008 - 02.2011

Sales Associate

Firestone Complete Auto Care
07.2006 - 12.2007

Associate of Applied Science - Logistics And Supply Chain Management

Edgecombe Community College
Jonathan Edwards