Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Elkins

Cleveland,GA

Summary

Dynamic Service Advisor with a proven track record at Caliber Collision, excelling in customer service and vehicle assessment. Enhanced repeat business through effective communication and attention to detail. As General Manager, drove profitability by implementing strategic initiatives and fostering a collaborative team environment, ensuring operational efficiency and client satisfaction.

Overview

14
14
years of professional experience

Work History

Service Advisor

Caliber Collision
06.2014 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

General Manager

Caliber Collision
12.2020 - 05.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Parts Manager

Towne Lake Collision
03.2011 - 06.2014
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.

Education

Applachian Technical College
Jasper, GA

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment

Timeline

General Manager

Caliber Collision
12.2020 - 05.2025

Service Advisor

Caliber Collision
06.2014 - Current

Parts Manager

Towne Lake Collision
03.2011 - 06.2014

Applachian Technical College

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