Jonathan Elliott
Hammond
Summary
With a proven track record at McMenamins for enhancing customer satisfaction and managing a productive team, I excel in staff training and supervision alongside advanced bartending techniques. My strong communication skills and POS system proficiency have consistently boosted efficiency and service quality, making me a reliable asset in fast-paced environments.
Overview
2023
2023
years of professional experience
Work History
Head Bartender
End of the Trail
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Real Estate Broker
Totem Properties
01.2021 - 01.2023
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
Real Estate Broker
Remax Realty
01.2015 - 01.2020
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Compared properties possessing similar features to determine competitive market prices.
Server
Pelican Brewing
09.2017 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Head Bartender
Finns Fish House
08.2006 - 06.2012
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
AAM Manager
McMenamins
04.2009 - 01.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Exercise Sport Science
Oregon State University
Corvallis, ORAAOT - Transfer Degree
Chemeketa Community College
Salem, ORAAOT - Transfer Degree
Clatsop Communication College
Astoria, OR06.2002
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Strong communication skills
- Managing cash register
- Quality control standards
- Cash handling
- Customer service
- Bar equipment maintenance
- Suggestive selling
- Advanced bartending techniques
- Social media marketing
- Retaining information
- Measurement accuracy
- Cost control
- Sanitation
- Menu development
- Preparing garnishes
- Team leadership
- Safe food handling procedures
- Alcohol safety
- Cocktail list development
- Customer service expertise
- Staff management
- Highly reliable
- New hire training
- Inventory
Timeline
Real Estate Broker
Totem Properties
01.2021 - 01.2023
Server
Pelican Brewing
09.2017 - 03.2019
Real Estate Broker
Remax Realty
01.2015 - 01.2020
AAM Manager
McMenamins
04.2009 - 01.2010
Head Bartender
Finns Fish House
08.2006 - 06.2012
Head Bartender
End of the Trail
Exercise Sport Science
Oregon State University
AAOT - Transfer Degree
Chemeketa Community College
AAOT - Transfer Degree
Clatsop Communication College
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