Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEATHER ELLIOTT

Longs

Summary

Dynamic Customer Relations Associate with a proven track record at Horry Telephone Cooperative Inc., excelling in customer satisfaction and sales strategies. Skilled in video editing and team collaboration, I consistently exceeded sales targets while fostering strong client relationships, enhancing user experiences, and delivering engaging product demonstrations.

Overview

14
14
years of professional experience

Work History

Customer Relations Associate

Horry Telephone Cooperative Inc.
04.2023 - Current
  • Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
  • Managed customer accounts, updating information and maintaining database integrity.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Educated customers on product features, enhancing their understanding and satisfaction.
  • Developed sales strategies to promote new devices and accessories effectively.
  • Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
  • Delivered engaging product demonstrations via online platforms, effectively showcasing features and benefits while addressing client concerns.
  • Participated in regular training sessions to continuously improve product knowledge and stay updated on new offerings from the company.
  • Exceeded sales targets consistently by employing effective sales strategies and maintaining a deep understanding of industry trends.
  • Implemented time management techniques effectively to maximize productivity while balancing multiple projects concurrently.
  • Developed strong relationships with clients, resulting in repeat business and referrals for new customers.

Secretary/Photographer

TREASURE MOMENTS PHOTOGRAPHY
05.2015 - Current
  • Photographed high-quality images for various print and digital projects.
  • Digitally edited photos to enhance appearance.
  • Planned and prepared for on-location and studio shoots.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Completed complex photo shoots at indoor and outdoor venues.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Experimented with different lighting effects to deliver unique images.

Front Desk Receptionist

Protz Chiropractic
02.2017 - 05.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces.

Front Desk Receptionist

Patricia Grand Resort
04.2012 - 05.2013
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Child Care Provider

Rivertown Child Development Center
06.2011 - 05.2012
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments and issues.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.

Education

HIGH SCHOOL

BRITTIAN ACADEMY
HIGH POINT NC
2012

Skills

  • Customer Relations
  • Team Collaboration
  • Reading Skills
  • Arts and Crafts
  • Emotionally Supportive
  • Classroom Observation
  • Lessons and Activities
  • Call center experience
  • Complaint handling
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking

Timeline

Customer Relations Associate

Horry Telephone Cooperative Inc.
04.2023 - Current

Front Desk Receptionist

Protz Chiropractic
02.2017 - 05.2019

Secretary/Photographer

TREASURE MOMENTS PHOTOGRAPHY
05.2015 - Current

Front Desk Receptionist

Patricia Grand Resort
04.2012 - 05.2013

Child Care Provider

Rivertown Child Development Center
06.2011 - 05.2012

HIGH SCHOOL

BRITTIAN ACADEMY

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HEATHER ELLIOTT