Jonathan Ellis
Kearney,NE
Summary
Driven Shift Leader with proven success in team leadership and customer service management at Long John Silvers A&W. Excelled in cash handling and problem-solving, boosting sales through effective upselling techniques. Skilled in conflict resolution and motivational leadership, enhancing team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Shift Leader
Long John Silvers A&W
08.2018 - Current
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Evaluated customer needs and feedback to drive product and service improvements.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Shift Leader in Training
KFC
09.2021 - 11.2023
- Partnered with human resources to assist in the recruitment and hiring processes for new team members.
- Enhanced team performance by implementing efficient workflow processes and closely monitoring progress.
- Oversaw cash handling procedures at the end of each shift, guaranteeing accuracy in financial reporting and proper security measures were taken.
- Trained new employees on daily tasks, company policies, and customer service expectations, ensuring their successful integration into the team.
- Resolved conflicts among employees professionally and efficiently, maintaining a harmonious work environment.
- Ensured timely completion of all assigned tasks during shifts, maximizing productivity within the team.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Reviewed training programs regularly and realigned strategies to meet changing needs.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Highschool Diploma -
Kearney High School
Kearney, NE05.2020
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Strong verbal and written communication
- Creative Problem-Solving
- Customer Service Management
- Motivational Leadership
- Sales and Upselling
- Client Service
Timeline
Shift Leader in Training
KFC
09.2021 - 11.2023
Shift Leader
Long John Silvers A&W
08.2018 - Current
Highschool Diploma -
Kearney High School
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