Jonathan Engard

I was the only Paint and Body technician at this location for the majority of the time of my employment, and was in charge of completing all retail based paint and body repairs, as well as all insurance work tasked to our facility. I also performed tasks in the service and PDI world when necessary.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Improved customer satisfaction by addressing and resolving service and paint and body-related concerns promptly and professionally.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
• Coordinated schedules and assigned work orders to maximize productivity within the service and paint and body department.
• Developed strong relationships with customers, resulting in repeat business and increased loyalty.
• Followed up with customers during and after installations / repairs to verify satisfaction.
• Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.

• Installed newly purchased equipment in recreational vehicles.
• Diagnosed and resolved complex mechanical issues for enhanced vehicle performance and reliability.
• Communicated with customers, manufacturer representatives and company superiors to resolve recreational vehicle system and equipment problems.
• Collaborated with service advisors to ensure accurate communication of repair needs, resulting in higher customer satisfaction.
• Applied preventive and predictive maintenance techniques to obtain optimal performance from RVs and systems.
• Performed comprehensive pre-delivery inspections of new RVs, guaranteeing quality assurance for customers.
• Enhanced customer trust by providing transparent estimates on repair costs and timeframes, leading to repeat business.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• NOTE: Eventually managed the PDI, Wash Bay, Service, Warranty and Body Shop departments

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Assisted in any repairs / custom work as needed.
• NOTE: Was the primary holder of Budweiser, Miller Lite, Coka Cola, Thrifty Car Rentals, and Enterprise accounts in the region.