Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jonathan Enriquez - RESUME

27 Ave 29-65 Paseo De Fuentes 3 Z7 SMP,Guatemala

Summary

Detail-oriented Contract Administrator with strong leadership qualities and a proven track record in streamlining processes to reduce costs and enhance efficiency. Brings a solid history of managing a diverse client portfolio and leading teams to achieve high standards of performance. Demonstrated ability to apply strategic thinking and problemsolving skills to overcome challenges and meet organizational needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SME TEAM LEAD SUPERVISOR - Contracts Administrator

HCL Technologies
Guatemala, Guatemala
11.2019 - Current
  • Provided leadership and guidance, ensuring timely completion of tasks to high standards.
  • Trained teams to enhance productivity by imparting best practices and protocols.
  • Managed client portfolio of 50 everyday for contracts department, handling services and equipment sales for Xerox.
  • Supervised the maintenance of contract management systems to guarantee the precision of all contractual information.

CSS • Customer Service

Genpact
Guatemala, Guatemala
04.2018 - 08.2019
  • Customer Service with experience in Checking Accounts (Bank) Administration, Debit Cards Security and Administration, Claims Requests, Refunds Requests, Technical Support on Accounts, Apps and Website (Account Management)

CSR • Customer Service

Alorica
Guatemala, Guatemala
01.2018 - 04.2018
  • Customer Service with experience in Claims Requests, Refunds requests ,Technical Support (Cellphones) for Software and Hardware, Sales of Services, Regular and Special Phones and Plans, Add Ons, Applications and more.
  • Maintained records of customer interactions, transactions, comments, and complaints.

CSR • Customer Service

Allied Global
Guatemala, Guatemala
03.2016 - 12.2017
  • Customer Service with experience in Technical Support (Cellphones) for Software and Hardware, Sales of Services, Regular and Special Phones and Plans and Obama Phones and Plans.
  • Processed orders, forms, applications, and requests.

Education

Industrial Engineering - 8th Semester -

Universidad De San Carlos De Guatemala
Guatemala

Programming Engineering - 5th Semester -

Universidad De San Carlos De Guatemala
Guatemala

Computer And Science Orientation Bachelor -

Colegio San José De Los Infantes
Guatemala

Skills

  • Advanced English (Written, Spoken)
  • Microsoft Office Excel Specialist (Certified)
  • Project Management
  • Leadership
  • Team Building
  • Client Relationship Management
  • Data Analysis
  • Customer Service, Sales and Tech Support
  • Process Administrator
  • Strong analytical skills
  • Strategic Thinking
  • Problem-solving aptitude

Certification

  • Lean Six Sigma - Yellow Belt
  • Microsoft Office Specialist Excel

Timeline

SME TEAM LEAD SUPERVISOR - Contracts Administrator

HCL Technologies
11.2019 - Current

CSS • Customer Service

Genpact
04.2018 - 08.2019

CSR • Customer Service

Alorica
01.2018 - 04.2018

CSR • Customer Service

Allied Global
03.2016 - 12.2017

Industrial Engineering - 8th Semester -

Universidad De San Carlos De Guatemala

Programming Engineering - 5th Semester -

Universidad De San Carlos De Guatemala

Computer And Science Orientation Bachelor -

Colegio San José De Los Infantes

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Jonathan Enriquez - RESUME