Jonathan Erazo
West Palm Beach,FL
Summary
Dynamic leader with a proven track record at Footlocker Inc. Champs Sports banner excelling in customer service management and inventory oversight. Leveraged outstanding communication and problem-solving skills to enhance customer satisfaction and streamline store operations. Achieved significant improvements in team performance and efficiency, fostering a collaborative work environment. Demonstrated expertise in retail sales techniques and employee training, contributing to the store's success.
I’ve worked for Footlocker Inc as a manager for 8 years. I was hired originally as a part time sales in 2016, Quickly promoted to assistant manager in Feb 2017. Became a store manager in Oct 2024
Overview
10
10
years of professional experience
Work History
Store Manager
Champs Sports
10.2016 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Part Time
Dunkin' Donuts
01.2015 - 10.2016
- Received coaching to refine skills and abilities.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Fast paced environment
- Multitasking
- Excellent customer service
- Barista
- Sandwich maker
Education
Palm Beach State College
Lake Worth, FLSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Employee training
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Policies and procedures
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Sales expertise
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Sales strategies
- Retail sales techniques
- Product merchandising
- Payroll management
- Inventory oversight
- Loss prevention procedures
- Retail merchandise quality standards
- Flexible schedule
- Leading staff meetings
- Delegating work
- Advertising and marketing
- Personnel development
- Employee terminations
Accomplishments
•Quick promotion to management
•Liquidation Contest winners
•Excellence Customer Service Awards
•Sales gain
•Budget gain
•Maxing Bonus
•9 year tenure in the company
•8 year tenure as a Manager
Timeline
Store Manager
Champs Sports
10.2016 - 12.2024
Part Time
Dunkin' Donuts
01.2015 - 10.2016
Palm Beach State College