Jonathan Espada
Philadelphia
Summary
Developed skills in event coordination and customer service within fast-paced catering environment, seeking to transition into new field. Demonstrates efficiency in managing logistics and delivering high-quality service. Ready to leverage these transferable skills to contribute effectively in different professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caterer
Oak View Group
09.2024 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
Server
Applebee's
03.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Treat Team Member
Rita's Ice
07.2022 - 10.2023
- Utilized creative problem-solving abilities to address unique customer requests or special orders with ease.
- Demonstrated product knowledge to assist customers in making informed decisions about their treat selections.
- Enhanced customer satisfaction by providing efficient and friendly service at the treat station.
- Maintained accurate records of daily sales figures, providing valuable data for management decision-making processes.
- Maintained a clean and organized work environment for optimal productivity and customer experience.
- Contributed to overall store success through participation in marketing efforts and promotional events.
Education
Associate of Science - Cyber Security
Community College of Philadelphia
Philadelphia, PA12-2025
Skills
- Food safety
- Sanitation practices
- Customer service excellence
- Team contribution
- Problem-solving skills
- Banquet coordination
- Organizing and prioritizing
- Problem and complaint resolution
- Dependable and responsible
- Wine, liquor, and food service
- Guest and client satisfaction
- Attention to detail
Certification
- [Area of certification] (RAMP) Responsible Alcohol Management Program
Timeline
Caterer
Oak View Group
09.2024 - Current
Server
Applebee's
03.2024 - 12.2024
Treat Team Member
Rita's Ice
07.2022 - 10.2023
- [Area of certification] (RAMP) Responsible Alcohol Management Program
Associate of Science - Cyber Security
Community College of Philadelphia
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