Jonathan E. Taylor
Business, Education and Information Technology
Germantown,USA
Summary
Dynamic professional with a proven track record at Herzing University, excelling in student engagement and support. Expert in Microsoft Office and project management, I leverage strong communication skills to drive student success and enhance enrollment processes. Highly motivated and results-oriented, I consistently achieve positive outcomes in educational environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Admissions Advisor
Herzing University
Dayton, OH
01.2023 - Current
- Interview prospective students to determine their motivation for continuing their education, understanding their career goals and needs, and help identify potential obstacles which could hinder their educational experience.
- Help prospective students identify the best educational program that matches their needs and goals, then share information about the benefits of what Herzing University offers.
- Guide prospective students through the admissions process, responding to their questions and concerns at each step in the process, ensuring students complete the necessary admissions requirements, and connecting students to support resources.
- Generate inquiries through prospective students, current students, and the local community outreach/events.
Student Support Advisor I
DeVry University
Cincinnati, OH
01.2020 - Current
- Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students
- Use a high level of discretion and independent judgment continuously evaluates the academic and financial plans throughout the student life cycle and makes appropriate adjustments to ensure successful student outcomes
- Engage students through a variety of communication channels that include video advising, inbound student calls, and proactive outreach to students in order to deliver first contact resolution
- Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education
- Create and confirm an accurate financial plan by establishing time frames to complete any application process in order to be financially prepared to start and stay in school
- Continuously review student accounts to advise students on their financial eligibility
Social Media Specialist
Macys
Cincinnati, OH
09.2017 - Current
- Responsible for monitoring Macy's social media and Twitter Platforms on Conver Social. and Sprinkler
- Retain customers by providing a variety of options to remedy negative shopping experiences.
- Assist with corporate complaints and negative feedback on all Social Media Platforms.
- Follow up with long-time valued customers to ensure a positive shopping experience.
- Promote the Macy's brands in all outlets and upsell potential customers.
Independent Contractor
Germantown, OH
01.2011 - Current
- Conduct various unbiased reports for customer service experience in retail, casino, entertainment, and automotive industries.
- Provide accurate and in-depth responses on required metrics of confidential observations during the required interactive engagement.
- Average rating of 9 for most Mystery Shopping platforms/providers.
- Over 5 years of experience in the SASSIE mystery shopping platform system.
- IC Pro 100 Status for most SASSIE based mystery shopping companies.
- Bare International, Bestmark, Ellis Partners, Gap Busters, GFK, HS Brands, Intellishop, Isecretshop, Marketforce
Logistics Account Executive
Total Quality Logistics Inc.
Dayton, OH
04.2016 - 11.2016
- Communicated with clients and food distributors across the industry to serve as a broker for transportation needs of receiving and delivering food.
- Negotiated with transporters and carriers on transportation costs and feasibility of receiving and shipment of food products to vendors.
- Tracked the status of load shipments and ensured an on-time shipment of food to clients within the expected delivery times.
- Supervised and managed daily shipments and ensured the pick-up and delivery of products were consistent.
- Trained and mentored new brokers while educating each individual on how to build their book of business and trust with the client.
Mail Processing Clerk
United States Postal Service, PSE
Dayton
11.2015 - 04.2016
- Performed the following duties: loaded mail onto automated equipment, culled out non-processed items; entered sort plan and starts equipment; the monitored flow of mail to ensure continuous feed; sweeps separated mail from bins stackers, and stopped equipment when distribution run or operation is completed.
- Inventory management of corporate assets.
- Ran reports, cleared jams, and contacted maintenance for assistance when required.
- Prepared work area, ensured all necessary support equipment and materials, including labels, trays, and other containers were in place.
- Removed sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
- Followed established safe work methods, procedures, and safety precautions while performing all duties.
Team Lead/Senior Remote Enrollment Adviser
University of Phoenix
02.2008 - 02.2014
- Guided and motivated, a team of eight (8) enrollment advisers, reported directly to team manager and assisted with training.
- Geared and coordinated the activities to logistically plan and assist potential and current students in understanding their financial obligations while partnering with student-assigned finance advisors.
- Evaluated students’ attendance and academic progress and was responsible for modification to expedite the graduation process.
- Maintained competency in areas being trained while providing regular updates on new processes.
- Interfaced with a financial and academic advisor on day to day basis in critiquing a specialized path for graduation.
- Established and maintained relationships with a variety of key stakeholders and partners to build rapport and capitalize on strategic relationships, facilitating further educational and employment opportunities for learners.
- Responsible for credit evaluation and scheduling of all incoming students for classes in appropriate programs.
- Aided and assisted all incoming adult learners in the life cycle of campus and online degree programs for associate, bachelor, and master’s programs.
Assistant Manager
Walgreens
09.2006 - 10.2007
- Managed 10-12 employees per shift in various departments and supervised daily workflow.
- Responsible for inventory management of weekly shipments of products and timely distribution of merchandise.
- Took corrective action on disciplinary and variances from employee code of contact.
- Controlled and audited cash count of safe and registers.
- Responsible for customer exchanges, refunds, and maintained a function’s financial maintenance of currency.
- Accountable for property disposal areas into company waste system.
- Inventory management of corporate assets.
Education
Master of Management -
University of Phoenix
Phoenix, AZ01.2020
Certificate - Project Management
University of Phoenix
Tempe, AZ, United States01.2013
Master of Science - Information Systems
University of Phoenix
West Chester, OH01.2012
Certificate - A+ Fundamentals
University of Phoenix
Tempe, AZ, United States01.2012
Master of Business Administration -
University of Phoenix
West Chester, OH01.2009
Bachelors of Science - Aerospace Studies
Embry-Riddle Aeronautical University
Daytona Beach, FL01.2004
Skills
- Microsoft Office 2007 - 2017
- Excel
- Outlook
- PowerPoint
- Project
- Project Server
- Word
- Visio
- Project Management
- Life Cycles of Project Development
- Expert Proficiency in Microsoft Windows
- SharePoint
- Social Media Platforms
- Highly Motivated
- Results Driven
Certification
FAA Private Pilot License, 2003
Activities
- 2012, Employee of the Month, University of Phoenix, Cincinnati Campus
- 2013, Most Dedicated Worker (4th Quarter), University of Phoenix
- 2014, Best Team Player (2nd Quarter), University of Phoenix
Timeline
Admissions Advisor
Herzing University
01.2023 - Current
Student Support Advisor I
DeVry University
01.2020 - Current
Social Media Specialist
Macys
09.2017 - Current
Logistics Account Executive
Total Quality Logistics Inc.
04.2016 - 11.2016
Mail Processing Clerk
United States Postal Service, PSE
11.2015 - 04.2016
Independent Contractor
01.2011 - Current
Team Lead/Senior Remote Enrollment Adviser
University of Phoenix
02.2008 - 02.2014
Assistant Manager
Walgreens
09.2006 - 10.2007
Master of Management -
University of Phoenix
Certificate - Project Management
University of Phoenix
Master of Science - Information Systems
University of Phoenix
Certificate - A+ Fundamentals
University of Phoenix
Master of Business Administration -
University of Phoenix
Bachelors of Science - Aerospace Studies
Embry-Riddle Aeronautical University
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