Jonathan Favrow
Bakersfield
Summary
Dedicated customer service representative with proven expertise in resolving inquiries and enhancing satisfaction. Known for strong active listening and critical thinking skills, driving effective solutions and fostering positive customer experiences.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Premium Wireless
11.2024 - 03.2025
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Utilized customer relationship management software to track interactions and manage customer data.
- Collaborated with team members to ensure efficient handling of service requests and inquiries.
- Engaged in active listening to understand customer needs and deliver appropriate solutions.
Foster Care Provider
MBCH
08.2015 - 10.2024
- Provided nurturing environment for children in foster care, ensuring emotional and physical well-being.
- Coordinated daily activities and routines to promote stability and consistency in children's lives.
- Communicated effectively with social workers, educators, and healthcare providers regarding individual needs.
- Assisted in developing personalized care plans tailored to each child's background and requirements.
Customer Service Representative
Lakeview Landing
08.2014 - 08.2015
- Managed guest check-in and check-out processes efficiently, ensuring seamless arrivals and departures.
- Provided outstanding customer service by addressing inquiries and resolving issues promptly.
- Processed payments accurately using hotel management software, maintaining financial integrity.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Customer Service Representative
Orange Grove Rv Park
04.2013 - 08.2014
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Resolved guest inquiries and concerns promptly, enhancing overall customer satisfaction.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
Customer Service Representative
American Water Works Company
07.2003 - 07.2012
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on service protocols and product knowledge to ensure consistency.
- Developed rapport with customers, fostering loyalty and repeat business through exceptional service.
- Collaborated with team members to streamline order processing, improving overall efficiency.
- Analyzed customer feedback to identify areas for service improvement, implementing necessary changes.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Education
High School Diploma -
West High
Bakersfield, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Premium Wireless
11.2024 - 03.2025
Foster Care Provider
MBCH
08.2015 - 10.2024
Customer Service Representative
Lakeview Landing
08.2014 - 08.2015
Customer Service Representative
Orange Grove Rv Park
04.2013 - 08.2014
Customer Service Representative
American Water Works Company
07.2003 - 07.2012
High School Diploma -
West High