Jonathan Fawnyee
New York,NY
Summary
Accomplished Manager with a proven track record at Baan Thai Thai Cuisine, adept in conflict resolution and staff development. Excelled in enhancing team leadership and customer service, significantly improving service standards. Skilled in marketing and risk management, leveraging strong partnership development abilities to exceed employer expectations. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Baan Thai Thai Cuisine
Indianapolis, IN
01.2024 - 11.2024
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Customer Service Representative
Insurance Agency Plus
Indianapolis, IN
01.2024 - 02.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Restaurant Waiter
Hot Pot Restaurant
Indianapolis, IN
01.2022 - 03.2023
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Associate of Science - Civil Engineering
West Yangon Technological University
Yangon, Myanmar03-2022
High School Diploma -
Practicing High School
Yangon, Myanmar 03-2019
Skills
- Marketing
- Risk management
- Conflict resolution
- Shift scheduling
- Staff development
- Policy implementation
- Work prioritization
- Partnership development
- Team leadership
- Disciplinary techniques
- Customer service
Affiliations
- University All Star soccer player
- Guitarist
- Gym nerd
- mobile gamer
- Hiker
Languages
English
Professional
Myanmar
Full Professional
Japanese
Limited
Spanish
Limited
Accomplishments
- Best player in Collage soccer tournament
- Student council president
- Student of the year
- Mr. Popular award in Collage Fresher competition
- Top 2500 Global Player on Call of Duty Mobile
- Best dancer in Local dancing Club
- 3rd Place in State Mathematician Competition
Certification
- Red Cross CPR
- Intermediate Microsoft Excel Skills
- American Bartender's School certificate
Timeline
Manager
Baan Thai Thai Cuisine
01.2024 - 11.2024
Customer Service Representative
Insurance Agency Plus
01.2024 - 02.2024
Restaurant Waiter
Hot Pot Restaurant
01.2022 - 03.2023
- Red Cross CPR
- Intermediate Microsoft Excel Skills
- American Bartender's School certificate
Associate of Science - Civil Engineering
West Yangon Technological University
High School Diploma -
Practicing High School
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