Jonathan Fees
St. Charles,MO
Summary
Vigilant professional in the field of gambling surveillance and investigation, known for high productivity and efficient task completion. Possess specialized skills in video surveillance operation, fraud detection, and regulatory compliance. Excel in critical thinking, observation, and communication, ensuring seamless operation and integrity within gaming environments.
Overview
19
19
years of professional experience
Work History
Surveillance Shift Manager
Ameristar Casino St. Charles
St. Charles, MO
09.2023 - Current
- Oversee Surveillance Department for my designated shift while monitoring of casino activities to identify potential criminal behavior on the part of customers and to ensure employees and operations in general adhere to Standard Operating Procedures (SOPs), Internal Controls and Missouri Gaming Commission regulations
- Manage Surveillance Agents, including recruiting, scheduling, timekeeping, training, assigning and directing work, evaluating performance, disciplining as necessary, addressing employee concerns, and guiding professional development
- Organize, plan and supervise investigations, and maintain and direct monitoring room activities, including ensuring all tools and equipment are functioning properly
- Develop and conduct ongoing skill development training to ensure agents maintain current on surveillance techniques and best practices, changing regulations and emerging threats
- Review all surveillance related reports and audits to ensure accuracy, clarity and thoroughness
- Prepare and send violation reports to other Ameristar Casino St. Charles departments, as needed
- Meet with internal and external leadership to ensure optimum efficiency for Casino operations
Surveillance Shift Supervisor
Ameristar Casino St. Charles
St. Charles, MO
08.2018 - 09.2023
- Trained and developed new Surveillance Agents and assisted in the onboarding process
- Oversee and supervised Surveillance Department 2 times or more per week
- Verified Surveillance reports and video files for the Missouri Gaming Commission and external departments
- Sent required Logs to the Compliance department and Missouri Gaming Commission
- Communicate with Shift Manager regarding the development of team members and created coaching and development plans
- Protect company assets by observing and reporting on all activity around the property, which included Guests and Team Members
- Maintain an in-depth understanding of cheating methods in table games and electronic gaming devices to effectively identify and report fraudulent activity
- Maintain confidentiality of all surveillance operations and company information
- Maintain up-to-date knowledge of regulatory requirements and surveillance techniques through ongoing training and professional development
Surveillance Agent
Ameristar Casino St. Charles
St. Charles, MO
06.2014 - 08.2018
- Monitor all areas of the casino property via CCTV equipment to detect suspicious activities involving guests and team members
- Observe gaming operations to ensure compliance with Missouri Gaming Commission (MGC) regulations, casino internal controls, and standard operating procedures
- Document unusual or irregular activities and report findings to the appropriate personnel
- Review recorded video footage in response to incidents or complaints such as disputes between patrons, internal investigations, or suspected policy violations
- Regularly test, calibrate, and ensure proper operation of all surveillance equipment and systems; report any malfunctions or needed repairs
- Prepare clear, detailed written reports on all significant surveillance observations, including daily activity logs and incident summaries
- Completed Surveillance Training Program within 5 months of hire date
Night Auditor
Wingate by Wyndham Hotel
Maryland Heights, MO
08.2011 - 05.2014
- Handling overnight Front Desk operations for the hotel including checking guests in and out, maintaining a clean and organized hotel lobby, assist with breakfast set up, ensure each Guest received their requested wake-up calls, assisted Guests with their needs
- Reconcile all daily financial transactions, including room revenue, taxes, and other charges
- Prepare and distribute daily financial reports and other relevant information to Hotel General Manager
- Dispatch shuttle drivers to destination for pick up and drop offs
- Answering calls and queries related to potential booking
- Maintain exceptional Guest Service
Shift Manager
Taco Bell
St. Charles, MO
09.2006 - 08.2011
- Ensure each order is made and processed to ensure maximum customer satisfaction
- Oversaw the operations of Taco Bell for designated shift in order to ensure the shift ran smoothly, efficiently, while maintaining excellent customer service and satisfaction
- Trained new team members on each workstation, including all of the food-handling positions (steam, stuff, expedite), drive-thru and front counter, and ensuring each team member had knowledge in how to prepare every product served in the store
- Properly ensured that each product served met all food safety requirements before serving to Guests
- Maintained inventory of product to properly evaluate food cost, food waste, and what to properly order for next inventory delivery
- Ordered and transferred product for the store
- Ensured that team maintained a clean working environment for team members and also a clean environment for Guests
- Emphasized on speed of service for every order with a goal of completing each order within 60 to 90 seconds
- Experience opening the store and preparing the inventory for daily operations
- Experience closing the store and preparing the inventory for the next day's operations as well as closing out all registers and counting down each drawer
- Prepared and transferred bank deposit when working opening shift
Education
High School Diploma -
Saint Charles High School
St. Charles, MO05-2006
Skills
- Microsoft Office suite (Excel, PowerPoint, Word, Teams)
- Regulatory adherence
- Incident reporting
- Compliance monitoring
- Surveillance techniques
- Team leadership
- Training development
- Performance evaluation
- Computer skills
- CCTV operations
- Avigilon
- Surveillus
- Bosch
- Writing skills
- Leadership
- Attention to Detail
- Critical Thinking
- Delegation
- Empathy
- Coaching and Development
- Recruiting and Hiring
- Communication
- Time Management
- Team Building
- Scheduling
- Cash handling
Hobbies and Interests
- Bowling
- Sports
- Health and Fitness
- Film
- Board Games
- Poker (Texas Hold 'Em and table games)
Certifications And Skills
- Microsoft Office suite (Excel, PowerPoint, Word, Teams)
- Computer skills
- CCTV operations
- Avigilon, Surveillus, Bosch
- Writing skills
- Leadership
- Attention to Detail
- Critical Thinking
- Delegation
- Empathy
- Coaching and Development
- Recruiting and Hiring
- Communication
- Time Management
- Team Building
- Scheduling
- Ordering Inventory
- Food preparation
- Cash handling
Accomplishments
- Ameristar Leader of the Quarter for Q1 of 2025
- Three time Catch of the Month winner in Surveillance for best proactive catch of the month
Affiliations
- Bowling (seven career 300 games)
- Texas Hold 'Em Poker
- Health and Fitness
- Film
Timeline
Surveillance Shift Manager
Ameristar Casino St. Charles
09.2023 - Current
Surveillance Shift Supervisor
Ameristar Casino St. Charles
08.2018 - 09.2023
Surveillance Agent
Ameristar Casino St. Charles
06.2014 - 08.2018
Night Auditor
Wingate by Wyndham Hotel
08.2011 - 05.2014
Shift Manager
Taco Bell
09.2006 - 08.2011
High School Diploma -
Saint Charles High School