Hi, I’m
Jonathan Feliu
Tallahassee,FL
Summary
Motivated professional with a strong desire to propel career growth and foster the development of others. Recognized as a subject matter expert, known for being a reliable problem solver with exceptional interpersonal skills. Proficient in analyzing profit and loss statements to effectively strategize and achieve sales objectives, while maintaining customer loyalty.
Overview
19
years of professional experience
1
Certification
Work History
Glory Days Grill
Assistant General Manager
06.2023 - Current
Job overview
- Managed team schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Formulated and enforced protocols to increase consumer contentment.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Buffalo Wild Wings
General Manager
04.2022 - 02.2023
Job overview
- Resolved an operational deficit of $147k, driving financial recovery.
- Enhanced store performance to rank within top 250 nationwide.
- Provided guidance to staff members on new procedures and policies
- Managed staffing levels to align with business demands.
- Accomplished financial goals through strategic sales efforts.
- Oversaw routine maintenance of the premises.
Glory Days Grill
Assistant Manager
02.2019 - 04.2022
Job overview
- Oversaw the launch of a new team in Tallahassee market.
- Processed and assessed numerous applicants, successfully meeting the goal of employing 100 individuals.
- Established connections with food distributors, beer vendors, wine suppliers and liquor providers.
- Designed comprehensive par sheets alongside order guides for efficient FOH and BOH management.
- Defined company protocols and benchmarks from day one.
- Facilitated engagement with local community.
- LSM as a brand ambassador
- Maintained compliance with organizational guidelines for food preparation, handling and service-related procedures.
- Catering coordinator
Harry's Seafood Bar and Grille
Bar & Service Manager
06.2018 - 02.2019
Job overview
- Works directly hands on with General Manager
- Oversees day to day operations
- Well established brand, high volume annual sales of 3.9m
- Clearly understands the importance of controlling cost of goods and accurate labor projections
- Writes schedule for over 40 front of house staff on a weekly basis, eliminating unnecessary overtime if at all
- Customer retention specialist
- Zero variance cash handling, invoice settlements and cash distributions
- Subject matter expert in BWL controllables
- $27 PPA .8% or better waste variance
- Orders and oversees accounts with Southern Wine, Premier, National Republic, Cone & Tri Eagle
- Maintains low turnover rate with quality hiring for front and back of house
- Adheres to company standards and guidelines with recipes and steps of service
- On and off-site catering experience in regards to preparation and point of sale
- Accepts, checks in and approves deliveries of goods
- Generate and maintain daily par level of prep sheets
- Can run operations as a Culinary Manager
Ted's Montana Grill
Manager
04.2018 - 05.2018
Job overview
- Trained and relocated to oversee Front of House operations
- Market generated revenue of 3.2m
- Weekly P&L reports
- Including forecasting, R&M, cost of production, cost of goods, overtime and labor scheduling
- Opening procedures, setting up hourly for successful and efficient shift to minimize waste and hours
- Worked as the Culinary Manager generating production sheets for items to be prepared and areas of focus to improve upon in the kitchen
- Line checks and constant quality control ensuring brand standard is followed
- Meticulous cash handling, inventory checks, vendor communication and invoice settlements
- End of Day procedures
- Daily Sales Reports, EDC Batch settlement, assign checkouts and tip share distribution
- Areas of responsibility included BWL inventory/waste, guest surveys and PPA
- Met and exceeded company survey target of 92%
- (95.56% in bar 93% in Front of House)
- PPA company target $20 at Lunch $26 at Dinner (Over $21.20 at Lunch, $27.40 at Dinner)
- Orientation, training and development with hourly from both the front and the back of the house
- Participated in local marketing events such as 2018 TPC Sawgrass VIP event, nomnomjax w/ Nate Mayo
Ted's Montana Grill
Heart of House Certified Trainer
05.2017 - 12.2017
Job overview
- Coach and lead staff to follow proper food safety and handling procedures
- Completes and executes food orders set forth by company standards in an efficient manner
- Leads staff to follow the recipes, food made to order, hot food served hot, cold food served cold
- Accurately answer company related questions in regards to service and food standards
Ted's Montana Grill
Hourly Manager
06.2013 - 12.2017
Job overview
- Oversees day to day operations as hourly MOD
- Restaurant annual sales of 3.5m
- Opens the restaurant as KM
- Closes the restaurant as well
- Supervises the bar, dining room and host stand, providing direction when are where needed
- Analyzes daily sales reports, expenses, and guest forecasting
- Meticulous cash handling, paid ins, paid outs, coupons and record keeping including invoices to vendors
- Quality control of purchased goods
- Check in and inventory proper location
- Ensures company standard is followed during food preparation and service
- Promotes proper sanitation procedures dealing with food handling safety protocols
- Conduct line checks to determine company standard quality is met prior and during service
- Organizes and follows through procedure of cleaning the restaurant from top to bottom
- Responds to customers concerns in a prompt sincere manner
- Embraces company core values and leads by example for others to follow
- Leads a staff of 30+ ensuring company standard is followed at all times
- Acting Crisis Manager, Oversaw Tallahassee location during Hurricane
Ted's Montana Grill
Server
08.2006 - 12.2015
Job overview
- Head Server with over $2m in total sales with 10k+ guests since August 2006
- PPA of $29.68
- Sent to Charlotte to help train opening store
Ted's Montana Grill
Front of House Certified Trainer
10.2009 - 12.2013
Job overview
- Trains new hires on company expectations and guest service standards
- Constantly delivers The Big Sky Dining experience to guests
- Populates 'Ted's Heads' by providing quality personable service
- Adheres to company standard while paying attention to detail
- Works in conjunction with other service attendants to ensure customer satisfaction
- Accurate order and record keeping
- Anticipates the guests needs for suggestive selling
- Proficient with point of sales system (POS)
- Consistent cash handling
- Coordinates closing duties, including restocking items and organizing supplies for the following shift
Education
The Florida State UniversityTallahassee, FL
Bachelor of Science from Economics
08.2009
Saint Petersburg CollegeSaint Petersburg, FL
Business Administration
05.2005
Skills
- Restaurant experience
- Account Management
- Event Planning
- Catering
- Sales
- Hospitality
- Sanitation
- Training & development
- Budgeting
- Food Safety
- Microsoft Office
- Guest Services
- Labor cost analysis
- Leadership Development
- Scheduling
- Food Handling
- Forecasting
Certification
- ServSafe
- Driver's License, 09/30/25
- Safe Driver
Additional Information
High volume driven. Familiar with markets, volume of 3.2m+ sales., Dependable problem solver with interpersonal skills., Demonstrate strong leadership and communication skills with both customers and colleagues., Strong analytical skills, interpreting labor, cost of goods and sales reports., Thrives on challenging work environment., Meticulous, efficient and honest cash handling and record keeping., Ability to work long hours, completing tasks, enduring frequent interruptions., Meets and exceed goals in a timely manner., Bilingual, native proficiency in Spanish., Multiple Big Sky Spirit Guest High Praise Feedback., 2009 Front of House Certified Training program., 2011 Presidential Charge Award Recipient., 2012 Outstanding Hospitality Recognition., 2013 3PC Big Sky Spirit Recognition., 2015, 2016 Marketing Incentive Recipient High Gift Card Sales., 2016 Safe Staff Certified., 2016 3PC Award Recipient best in class Desert presentation., 2017 Certified Front of House and Heart of House Training program., 2017 Core Value Ambassador., 2017 President's Pin Recipient., 2015-2017 over $530k in sales., PPA $29.68 as head server., Gift card leader over 20% increase year over year., Corporate trainer; trained FOH for grand openings in different markets., Catering events on and off site., BWL variance leader, month after month under .8%, LSM Brand Ambassador.
Languages
Spanish
Timeline
Assistant General Manager
Glory Days Grill
06.2023 - Current
General Manager
Buffalo Wild Wings
04.2022 - 02.2023
Assistant Manager
Glory Days Grill
02.2019 - 04.2022
Bar & Service Manager
Harry's Seafood Bar and Grille
06.2018 - 02.2019
Manager
Ted's Montana Grill
04.2018 - 05.2018
Heart of House Certified Trainer
Ted's Montana Grill
05.2017 - 12.2017
Hourly Manager
Ted's Montana Grill
06.2013 - 12.2017
Front of House Certified Trainer
Ted's Montana Grill
10.2009 - 12.2013
Server
Ted's Montana Grill
08.2006 - 12.2015
The Florida State University
Bachelor of Science from Economics
Saint Petersburg College
Business Administration
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