Jonathan Felix
fort washington,Maryland
Summary
History of effectively fulfilling orders in high-volume warehouse settings. Proficient in loading, unloading and staging merchandise. Adept at safely operating equipment to meet production goals. Reliable Fulfillment Associate with highly flexible availability and excellent workplace focus. First-rate skills in inventory management, merchandise location and shipment preparation. Disciplined and hardworking professional with strong multitasking abilities. Offering 2 years of related experience. Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours. Dedicated Packer comfortable moving heavy items with zero difficulty. Versed in inventory cycle counting, filling orders and packing boxes. Punctual, hardworking and considered valuable team member.
Overview
4
4
years of professional experience
Work History
Fulfillment Associate
Amazon
220 Centreport Pkwy, Fredericksburg, VA 22406, VA
08.2024 - Current
- Accepted, processed and quickly filled orders.
- Filled orders according to defined standards using standard picking system.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Verified items correctly matched to sales check for packing and shipment.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Wrapped and moved pallets to designated carrier area.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Evaluated merchandise condition and accounted for items in system.
- Packed merchandise for delivery and moved items to delivery area.
- Organized boxes or bags and palletized orders based on carrier method.
- Located merchandise from shelves and storage areas to fill orders.
- Followed proper packaging requirements depending on order size and type.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Confirmed items picked for orders by keying codes into system.
- Labeled boxes and placed in outbound collection areas.
- Limited damage to products and orders by using care when choosing items.
Sales Representative
Verizon
6400 Arlington Blvd, Falls Church, VA 22042, VA
06.2024 - 06.2024
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Contacted new and existing customers to outline benefits of products.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Monitored customer order process and addressed customer issues.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Improved overall customer purchasing experiences to promote steady revenue.
- Fostered relationships with customers to expand customer base and retain business.
- Recommended merchandise to customers based on needs and preferences.
Fulfillment Associate
Amazon
, VA
11.2023 - 04.2024
- Accepted, processed and quickly filled orders.
- Filled orders according to defined standards using standard picking system.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Verified items correctly matched to sales check for packing and shipment.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Wrapped and moved pallets to designated carrier area.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Evaluated merchandise condition and accounted for items in system.
- Packed merchandise for delivery and moved items to delivery area.
- Located merchandise from shelves and storage areas to fill orders.
- Followed proper packaging requirements depending on order size and type.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Limited damage to products and orders by using care when choosing items.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Trained new employees regarding warehouse procedures and standards.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
CSR, Sales
Domino's Pizza
944 Edwards Ferry Rd NE, Leesburg, VA 20176, VA
12.2020 - 09.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Education
High School Diploma -
Heritage High Schoo
520 Evergreen Mills Rd SE, Leesburg, VA 2017506-2022
Skills
- Warehouse Safety
- Loss Prevention
- Inventory Maintenance
- Invoice Verification
- Product Packaging
- Inventory Auditing
- Customer Service
- Fulfillment Processing
- Order Processing
- Palletizing
- Order Picking
- Shipment Preparation
- Merchandise Inspections
- Sorting and Organizing
- Order picking abilities
- Excellent Communication
- Teamwork and Collaboration
- Physical Stamina
- Willing to Learn
- Relationship Building
- System Administration
- Virtualization
- Technical Analysis
- Security Updates
- Information Analysis
- Hardware Repair
Languages
English
Native/ Bilingual
Timeline
Fulfillment Associate
Amazon
08.2024 - Current
Sales Representative
Verizon
06.2024 - 06.2024
Fulfillment Associate
Amazon
11.2023 - 04.2024
CSR, Sales
Domino's Pizza
12.2020 - 09.2022
High School Diploma -
Heritage High Schoo