Jonathan Ferguson
Bedford
Summary
Results-oriented Senior Human Resources Manager with a proven track record of delivering top-tier support across various HR functions, including conflict resolution, employee relations, staff development, compliance, and recruitment. Demonstrates exceptional organizational and time management abilities, excelling in task prioritization and multitasking to ensure successful project completion. Adept at driving efficiency and achieving goals in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Senior Field Manager
ABM Industries Incorporated
11.2023 - Current
- Manage and support all Human Resources functions and staff across ten (10) states, overseeing six (6) HR professionals and 6,500 frontline team members in various roles and industry groups across the enterprise.
- Implement strategic planning initiatives for the company’s designated geography with the development of the region’s first localized investigations team resulting in faster closure rates and consistent processes, creating a review panel with compliance and legal to ensure 100% compliance with State and Federal employment laws, and assisting with consultative support for the region’s leave of absence team to better streamline consistent practices.
- Selected to lead and spearhead the company’s Frontline Leadership Training (FLLT) program to mentor, train and guide new and current frontline leaders in company policies and procedures, best practices, effective leadership and communication, and conflict resolution.
- Travel onsite to various locations across the region to provide in-person trainings, tackle employee relations issues, complete audits, and build relationships with company project managers, senior executives and clients across all industry groups.
- Create, review and revise company standard operating procedures (SOPs) to ensure best practices and consistency across all HR functions within our designated geography, some which have been utilized in other regions across the enterprise.
Field Partner, Human Resources
ABM Industries Incorporated
03.2021 - 10.2023
- Worked alongside the region’s Human Resources, Senior Field Manager in providing onsite support and consultation to people leaders in our New England and New York City portfolio, supporting close to 5,500 employees across different industry groups.
- Increased Field Human Resources presence across the portfolio by 45%, working to build stronger and more effective relationships with frontline staff and people leaders by developing training programs, conducting onsite visits and audits, and attending new hire orientations.
- Selected to lead the region’s team member retention (TMR) project, conducting exit and stay interviews, reviewing turnover trends, and creating action plans for high-risk accounts with poor retention.
- Volunteered to lead and organize the region’s first Frontline Leadership Training (FLLT) program with a hundred people leaders in attendance over two days.
Human Resources Manager
ABM, Aviation
02.2020 - 03.2021
- Operated and managed all Human Resources (HR) functions for LaGuardia Airport’s (LGA) land side operations and oversaw all HR coordinators and site partners at John F. Kennedy Airport (JFK) and Newark Liberty International Airport (EWR), overseeing six (6) HR professionals and 1,500 frontline employees.
- Selected by the Regional Director of Human Resources to be a trained and localized company investigator for all ABM airport operations and independently reviewed, tracked and managed the internal investigations processes, tackling employee relations issues at all levels, finding appropriate resolutions and building after-action plans post-investigation.
- Participated in the union grievance process between Operations, Human Resources and the Union, and engaged in contract negotiations with relevant parties which included the development and execution of Collective Bargaining Agreements (CBAs).
- Implemented contractual-wide trainings and developmental sessions and seminars for all managers, administrative staff, frontline team members and new hires in an effort to drive down grievances and employee complaints, effectively reducing caseload by 35%.
Human Resources Coordinator
ABM, Aviation
01.2019 - 02.2020
- Managed all Human Resources (HR) administrative functions for Taxi Dispatching Services at LaGuardia Airport (LGA).
- Centrally managed and executed the development, interpretation and implementation of the Company’s policies to ensure all practices were in compliance with State, Federal, labor and employment regulations.
- Assisted Operations with the recruitment, hiring and training of new dispatchers, supervisors and people leaders, while preparing and maintaining all new hire documentation and orientation packets.
- Compiled, distributed and presented monthly reports to Operations and Corporate HR leaders to track and manage staffing, compliance, complaints and other data.
Regulatory Planning Associate
NewYork-Presbyterian Hospital
11.2017 - 04.2018
- Conducted statistical and market analysis to support executive leadership in market growth planning throughout New York City, and developed regulatory planning activity reports and prepared written analysis to help staff prepare for hospital projects.
- Acted as the “middle-man” between the hospital and various New York State agencies, preparing, reviewing, and submitting important documentation to the State of New York (NYS).
- Provided consultation to an array of hospital departments on the regulatory and filing requirements for specific projects to ensure regulatory deadlines were being met.
- Managed and supervised twenty-five hospital projects during my tenure with the hospital, totaling billions of USD.
Assistant Director of Admissions
The Sage Colleges
09.2016 - 11.2017
- Developed and implemented strategic goals and initiatives that increased first-year student enrollment in a historically challenging geographical recruiting area by 45%.
- Cultivated relationships with high schools in a designated geographic territory through extensive travel, high school visits, and college fairs.
- Reviewed and evaluated over 4,000 perspective students' applications to determine admissibility.
- Assisted in the development of a Veterans Taskforce to make The Sage Colleges' campus more veteran-friendly and increase enrollment opportunities for this population.
Education
Master of Science (MS) - Forensic Mental Health
The Sage Colleges
Troy, NY05.2017
Bachelor of Arts (BA) - Psychology
SUNY Oswego
Oswego, NY05.2015
Skills
- Talent acquisition
- Employee training
- Skilled in resolving conflicts
- Employee relations management
- Ability to multitask
- Talent management
- HR regulatory adherence
- Experience in high pressure situations
- Building strategic relationships
Timeline
Senior Field Manager
ABM Industries Incorporated
11.2023 - Current
Field Partner, Human Resources
ABM Industries Incorporated
03.2021 - 10.2023
Human Resources Manager
ABM, Aviation
02.2020 - 03.2021
Human Resources Coordinator
ABM, Aviation
01.2019 - 02.2020
Regulatory Planning Associate
NewYork-Presbyterian Hospital
11.2017 - 04.2018
Assistant Director of Admissions
The Sage Colleges
09.2016 - 11.2017
Bachelor of Arts (BA) - Psychology
SUNY Oswego
Master of Science (MS) - Forensic Mental Health
The Sage Colleges
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