Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Ferreira

Jonathan Ferreira

Deerfield Beach

Summary

Licensed professional with comprehensive experience in client relations, policy management, and risk assessment. Consistently delivers results through effective team collaboration and adaptability to changing needs. Skilled in problem-solving, communication, and strategic planning. Known for reliability and strong focus on achieving high standards.

Overview

10
10
years of professional experience

Work History

General Manager

Biscoitos Caseiros Vo Filo
01.2015 - 12.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Server/Bartender Apprentice

Lux Grill
03.2022 - 08.2023
  • Demonstrated exceptional customer service skills by consistently providing prompt and friendly service to guests
  • Managed high-volume dining environment with accuracy and efficiency ensuring timely delivery of orders
  • Collaborated with team members to create a positive work environment and contribute to a cohesive service team
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Insurance Customer Service Representative

Foundever
12.2023 - 08.2024
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Responded to customer requests for products, services, and company information.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Completed customer applications and updated records to reflect current information.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Fielded customer complaints, escalating complex issues to management for resolution.

Server/Bartender Apprentice

Lux Grill
10.2024 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Managed inventory of dining supplies to prevent shortages during service.

Licensed Agent

John Galt Insurance / Basalo insurance
02.2025 - Current
  • Worked closely with carriers to resolve any discrepancies or issues that arose during the policy issuance process.
  • Provided ongoing support to existing clients, reviewing policies periodically to ensure adequate coverage as their needs evolved.
  • Analyzed customer requirements to determine which products or services would provide best fit.
  • Collaborated with colleagues to develop marketing strategies for attracting new clients.
  • Utilized advanced communication techniques when discussing sensitive topics such as policy denial or premium increases with clients.
  • Increased policy sales by consistently presenting suitable coverage options based on clients'' needs.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Negotiated favorable terms with underwriters, securing competitive rates for clients while maintaining profitability for the agency.
  • Ensured compliance with all state regulations and licensing requirements, maintaining a clean record throughout tenure as a Licensed Agent.

Education

High School Diploma -

CEMTN
Brasilia, Brazil
11-2019

Skills

  • Cash and Credit Payment Management
  • Client Support
  • Sales Strategy Development
  • Effective Call Management
  • Digital Literacy
  • Attentive Listening
  • Effective Issue Resolution
  • Effective Communication
  • Policy analysis
  • Presentation skills
  • Underwriting principles
  • Claims handling
  • Bar equipment operation
  • Order taking
  • Guest services

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Licensed Agent

John Galt Insurance / Basalo insurance
02.2025 - Current

Server/Bartender Apprentice

Lux Grill
10.2024 - 03.2025

Insurance Customer Service Representative

Foundever
12.2023 - 08.2024

Server/Bartender Apprentice

Lux Grill
03.2022 - 08.2023

General Manager

Biscoitos Caseiros Vo Filo
01.2015 - 12.2021

High School Diploma -

CEMTN

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Jonathan Ferreira