Jonathan Fett
Holly,Michigan
Summary
Dynamic Account Executive Manager at Network One with a proven track record in client account management and contract negotiation. Skilled in project management and team building, I excel at fostering strong relationships and maximizing profits while ensuring customer satisfaction. Passionate about delivering exceptional results and driving success through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Account Executive Manager
Network One
Troy, Michigan
10.2021 - Current
- Managed client accounts to ensure customer satisfaction and retention.
- Developed proposals and presentations for potential clients and stakeholders.
- Drafted proposals outlining project scope and timeline along with associated costs and fees.
- Facilitated communication between internal departments such as sales, operations, accounting and IT.
- Reviewed invoices from suppliers to ensure accuracy of billing information prior to payment processing.
- Negotiated contracts with vendors to obtain favorable pricing for materials and services.
- Provided technical support to clients regarding product installation and usage issues.
- Maintained positive relationships with existing customers through regular communication.
Project Manager
Network One
Troy, Michigan
10.2021 - Current
- Managed project budgets and resources to ensure optimal allocation.
- Coordinated communication between teams, clients, and vendors for project updates.
- Implemented risk management strategies to identify and mitigate potential issues.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Led meetings with internal team members, consultants and contractors.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Conducted periodic inspections of job sites for quality and progress.
- Prepared cost estimates for projects of varying sizes.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Drafted project construction schedule and updated as job progressed.
- Modified project plans when needed to better align with organizational objectives.
Installation Supervisor
Network One
Troy, Michigan
10.2021 - Current
- Supervised installation teams to ensure efficient project execution and adherence to schedules.
- Coordinated equipment logistics and inventory management for installation projects.
- Trained staff on installation procedures and safety protocols to maintain compliance.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Developed manpower schedules and assignments to maintain project schedules.
- Coordinated project management, commissioning, and technical support for installations.
- Tracked inventory levels of necessary materials and supplies required for installations.
- Resolved conflicts between team members or customers as needed.
- Managed company and contract employees for efficient and accurate installations.
- Provided supervision and guidance to installation teams onsite.
- Reported project progress, site problems and labor status to supervisors.
- Trained and monitored employees to teach daily tasks and improve performance.
Lead Installer
Lithia
Troy, Michigan
05.2019 - 10.2021
- Led installation teams to ensure timely project completion and quality standards.
- Trained new installers on safe practices and efficient installation techniques.
- Maintained tools and equipment, ensuring readiness for installation tasks.
- Inspected completed installations to ensure compliance with safety regulations.
- Collaborated with suppliers to source quality materials for installation projects.
- Managed a team of installers by providing guidance on tasks completion status, deadlines.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Inventoried material, tools, and equipment to record product on-hand or to be ordered.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Removed systems and fixtures to prepare for replacements.
- Surveyed job sites to identify positions and locations for equipment.
- Wired equipment while following safe electrical procedures to eliminate risk.
Alarm Technician
Custom Design Security
Livonia, Michigan
03.2014 - 05.2019
- Installed security alarm systems in residential and commercial properties.
- Conducted routine maintenance checks on alarm equipment and systems.
- Assisted customers with troubleshooting alarm system issues and provided support.
- Educated clients on proper use of security systems and features during installation.
- Repaired faulty equipment, such as cameras, sensors, keypads, and motion detectors.
- Configured wireless communication devices used in conjunction with alarm systems for remote access capabilities.
- Researched various types of security technologies and products to determine which ones best met customer requirements.
- Showed strong written and verbal communication skills to assist with quality control and device maintenance.
- Worked in high-stress environments using ladders, scaffolds and high-lift equipment as well as in confined spaces such as ducts, crawlspaces and vents.
- Managed physical connections of Cat5 and coaxial cable, RJ45 clips and multimeter db, meter, and phone butt sets.
- Installed ground faults and open circuits for low-voltage and 120 VAC wiring.
- Remained familiar with common equipment software installations such as Silent Knight, Firelite, Honeywell Vista and Altronix Fire.
- Programmed and installed conventional and networked alarm monitors for fire, security and water.
- Installed fire alarm panels and devices and programmed equipment.
Education
Some College (No Degree) - Electrical, Electronics and Communications Engineering
Oakland Technical Center
Skills
- Client account management
- Proposal development
- Contract negotiation
- Project management
- Risk assessment
- Budget management
- Technical support
- Inventory management
- National account management
- Problem-solving
- Profit maximization
- Team building
- Employee retention
Timeline
Account Executive Manager
Network One
10.2021 - Current
Project Manager
Network One
10.2021 - Current
Installation Supervisor
Network One
10.2021 - Current
Lead Installer
Lithia
05.2019 - 10.2021
Alarm Technician
Custom Design Security
03.2014 - 05.2019
Some College (No Degree) - Electrical, Electronics and Communications Engineering
Oakland Technical Center
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