Jonathan Figueroa Suarez
Concord,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities. Passionate individual with several years of experience in leasing consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service. Motivated Leasing Consultant with solid experience in residential property management. Strengths lie in customer service, negotiation skills, and ability to manage multiple projects concurrently. Previous roles resulted in streamlined processes, increased tenant satisfaction, and improved lease renewal rates. Strong knowledge of leasing laws and regulations coupled with an innate ability to build rapport with diverse clientele.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Customer Loyalty Representative
Oportun Inc
1 Southland Mall Dr
06.2016 - 07.2017
- Provide good Customer service, Talk to customers when applying for a personal loan, Do marketing to get customers and help community
- Documented customer interactions accurately in CRM systems for improved tracking and analysis.
- Conducted thorough research into account history when resolving complex issues, ensuring a comprehensive solution was provided.
- Developed strong relationships with clients, generating repeat business and fostering loyalty.
- Maintained detailed records of customer interactions, capturing valuable data used for future reference.
- Developed product demonstrations and presentations for customers.
- Assisted customers in navigating account inquiries and resolving issues effectively.
- Collaborated with team members to streamline customer service processes, improving response times.
- Provided support for loyalty program enrollment, enhancing customer engagement and retention.
- Consistently met or exceeded performance metrics, earning recognition for outstanding achievements in customer service.
Leasing Professional
Conam
San Diego, CA
10.2024 - Current
- Managed tenant inquiries and provided exceptional customer service to enhance resident satisfaction.
- Conducted property tours, highlighting amenities and features to attract potential renters.
- Processed lease applications and performed background checks to ensure compliance with company policies.
- Coordinated maintenance requests and followed up to ensure timely resolution of issues for residents.
- Maintained accurate records of leasing transactions and resident communications using property management software.
- Implemented new resident onboarding processes, streamlining communication and enhancing retention rates.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Organized community events to foster a positive living environment for all residents.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Managed leasing processes to maximize occupancy and streamline tenant onboarding.
- Implemented marketing strategies to enhance property visibility and attract potential renters.
- Trained new team members on leasing protocols and customer service standards, fostering a collaborative environment.
- Led community events to promote resident engagement and enhance living experiences within the property portfolio.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Conducted property tours, showcasing amenities and addressing prospective tenant inquiries.
- Responded to requests and scheduled appointments for property showings.
Leasing Consultant
AMC
Antioch, CA
05.2024 - 10.2024
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Tracked leads using CRM software and followed up with interested parties.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Detailed application requirements and answered questions from prospective tenants.
- Contacted and followed up with tenants on renewal notices.
- Conducted informative and personalized tours, resulting in new leases.
- Conducted background checks on applicants.
- Received rent payments and tracked transactions in accounting software.
- Used conflict resolution skills to quickly resolve issues among residents.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained accurate records of correspondence with and from tenants.
- Checked rental eligibility by following company's verification process.
- Escalated critical issues to property manager to deliver immediate resolution.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Resident Manager
Structure Properties
01.2022 - 02.2023
- Assisting all doubts, questions / move ins move outs, Maintaining the property at its highest, Promoting / Organizing the level of control through the property to have a better facility to maintain, Vendors / residents to have a better access to live/ work better
- Reported and documented maintenance requests and scheduled appropriate services.
- Conducted property move-ins, move-outs and walk-through inspections.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
Assistant Property Manager(Leasing Agent)
NSE
Hayward
11.2019 - 03.2021
- Computer Training Skills, Organizing Files, Provide Community Tours, Good Communication with residents, Property Walks- Make sure vendors do a good job in every unit, Phone Answering, Post Craigslit ads, Facebook MarketPlace, Marketing Surveys, Phone Answering, Photocopying/Faxing/Filing Documents, Credit Running
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
- Attended staff meetings and took extensive notes to share with property manager.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Store Clerk
Safeway Inc
06.2016 - 07.2017
- Clean Bathrooms, Go backs, Supervise Outside carts, Make sure ailes are clean, Clean Flower Floors, Bagg all the customers produce, Help Customers find any particular item, Help customers with bags to carts
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting, and stocking merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card and check transactions to complete customer purchases.
Education
BBA -
Chabot College
Hayward, CA03.2018
Associate of Arts - Addmisnistration of Justice
DVC
Concord07-2025
High School Diploma -
Tennyson High School
Hayward, CA06-2017
Skills
- Good Organizer
- Team leader
- Excel Filing
- WordPress
- Photoshop
- English and Spanish Fluent
- Knock Expert
- Onsite/Yardi
- Phone Customer Service Expert
- Filling/ Scanning /Faxing
- Good writing skills
- Computer Experience (10 key)
- Appfolio
- Product and Service Knowledge
- Cost Reduction
- Operations Management
- Task Delegation
- Recruiting and Interviewing
- Employee Scheduling
- Employee Performance Evaluations
- Project Management Abilities
- Team Motivation
- Promotional Planning
- Contract Management
- Customer Relations
- Business Development
- Money Handling
- Cost Control
- Business Planning
- Sales Strategies
- Project Management
- Staff Management
- Retail Operations
- Business Administration
- Consulting
- Sales Growth
- Schedule Oversight
- Property Inspections
- Security management
- Vendor coordination
- Rule Enforcement
- Property Management
- Rent collection
- Building Maintenance
- Marketing and Advertising
- Real Estate Law
- Resident assistance
- Violation Resolution
- Contract Negotiation
- Complaints Investigation
- Maintenance Oversight
- Work Planning
- Tenant relations
- Financial Oversight
- Database Management
- Payment Collection
- Market Tracking
- Vacancy Marketing
- Data Entry
- Client Relations
- Deposits Management
- Maintenance knowledge
- Multi-family property management
- Leasing Terms and Specifications
- Collection Actions
- Customer Service
- Relationship Building
- Application management
- Background Check Process
- Sales and marketing aptitude
- Clear Communication
- Competitive Research
- Background Checks
- Lease Renewals
- Property Maintenance
- Lease Agreements
- Administrative Oversight
- Leasing and sales
- Lease file audits
- Lead Generation
- Flexible Schedule
- Application processing
- CRM Software
- Property Tours
- Team Collaboration
- Account Management
- Interpersonal Relations
- Phone and Email Etiquette
- Issue Escalation
- Property amenities
- File Management
- Customer service
- Decision-making
- Team leadership
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
Languages
English
Professional
Spanish
Professional
French
Elementary
sign Language
Limited
Education and Training
true,other
Timeline
Leasing Professional
Conam
10.2024 - Current
Leasing Consultant
AMC
05.2024 - 10.2024
Resident Manager
Structure Properties
01.2022 - 02.2023
Assistant Property Manager(Leasing Agent)
NSE
11.2019 - 03.2021
Customer Loyalty Representative
Oportun Inc
06.2016 - 07.2017
Store Clerk
Safeway Inc
06.2016 - 07.2017
Associate of Arts - Addmisnistration of Justice
DVC
High School Diploma -
Tennyson High School
BBA -
Chabot College