Jonathan Figueroa Suarez
Concord,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Resident Manager
Structure Properties
01.2022 - 02.2023
- Assisting all doubts, questions / move ins move outs, Maintaining the property at its highest, Promoting / Organizing the level of control through the property to have a better facility to maintain, Vendors / residents to have a better access to live/ work better
- Reported and documented maintenance requests and scheduled appropriate services.
- Conducted property move-ins, move-outs and walk-through inspections.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
Assistant Property Manager(Leasing Agent)
NSE
11.2019 - 03.2021
- Computer Training Skills, Organizing Files, Provide Community Tours, Good Communication with residents, Property Walks- Make sure vendors do a good job in every unit, Phone Answering, Post Craigslit ads, Facebook MarketPlace, Marketing Surveys, Phone Answering, Photocopying/Faxing/Filing Documents, Credit Running
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
- Attended staff meetings and took extensive notes to share with property manager.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Store Clerk
Safeway Inc
06.2016 - 07.2017
- Clean Bathrooms, Go backs, Supervise Outside carts, Make sure ailes are clean, Clean Flower Floors, Bagg all the customers produce, Help Customers find any particular item, Help customers with bags to carts
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting, and stocking merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card and check transactions to complete customer purchases.
Assistant Manager
Safeway Inc
- All mornings print workers schedule, Night Shift - Make sure everything is in order for the morning shift and ready to go
Customer Loyalty Representative
Oportun Inc
- Provide good Customer service, Talk to customers when applying for apersonal loan, Do marketing to get customers and help community
Education
High School Diploma -
Tennyson High School
Hayward, CA06.2017
BBA -
Chabot College
Hayward, CASkills
- Good Organizer
- Team leader
- Xcell Filing
- WordPress
- Photoshop
- English and Spanish Fluent
- Knock Expert
- Onsite/Yardi
- Phone Customer Service Expert
- Filling/ Scanning /Faxing
- Good writing skills
- Computer Experience (10 key)
- Appfolio
- Product and Service Knowledge
- Cost Reduction
- Operations Management
- Task Delegation
- Recruiting and Interviewing
- Employee Scheduling
- Employee Performance Evaluations
- Project Management Abilities
- Team Motivation
- Promotional Planning
- Contract Management
- Customer Relations
- Business Development
- Money Handling
- Cost Control
- Business Planning
- Sales Strategies
- Project Management
- Staff Management
- Retail Operations
- Business Administration
- Consulting
- Sales Growth
- Schedule Oversight
- Property Inspections
- Security management
- Vendor coordination
- Rule Enforcement
- Property Management
- Rent collection
- Building Maintenance
- Marketing and Advertising
- Real Estate Law
- Resident assistance
- Violation Resolution
- Contract Negotiation
- Complaints Investigation
- Maintenance Oversight
- Work Planning
- Tenant relations
- Financial Oversight
- Database Management
- Payment Collection
- Market Tracking
- Vacancy Marketing
- Data Entry
- Client Relations
- Deposits Management
- Maintenance knowledge
- Multi-family property management
Timeline
Resident Manager
Structure Properties
01.2022 - 02.2023
Assistant Property Manager(Leasing Agent)
NSE
11.2019 - 03.2021
Store Clerk
Safeway Inc
06.2016 - 07.2017
Assistant Manager
Safeway Inc
Customer Loyalty Representative
Oportun Inc
High School Diploma -
Tennyson High School
BBA -
Chabot College
Similar Profiles
Teodora DimitrovaTeodora Dimitrova
Scientific Research and Development Intern at Laboratory Of Structure And Properties Of PolymersScientific Research and Development Intern at Laboratory Of Structure And Properties Of Polymers
JESSICA ALLENJESSICA ALLEN
Account Manager at Structure ExhibitsAccount Manager at Structure Exhibits
Charles HamerCharles Hamer
Owner / Technician Sub Contractor at Carolina Structure CablingOwner / Technician Sub Contractor at Carolina Structure Cabling