Jonathan Fitch
Springfield,VA
Summary
- A passionate and successful leader for 25 years of managing multi-million dollar budgets, driving YoY growth and brand awareness in the hospitality industry. Ten years of business development experience; recognized for producing results through effective leadership, coaching, collaboration, and providing strategic direction while focusing on superior customer service and strong relationships. Now, I seek to work with a ‘best in class' organization committed to making a difference in the lives of seniors.
Career Highlights:
- Increased store ranking from 68th to 12th in the company based on sales and guest loyalty.
- Re-vamped a new training program at McCormick & Schmick's with two other RVPs of Operations and ensured all Regional Directors and Sales teams completed the 3-day training program within six months through in-person cluster training sessions (9 locations).
- Area Project Manager for special initiatives for the D.C. market
- Regional Diversity Compliance Officer for 30 managers and 300+ employees.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Sales and Business Development
Fransmart Franchise Development
10.2022 - 06.2024
- Provided sales and marketing leadership for six franchisors teams from San Diego to New York City.
- Creating Gantt charts for new projects with KPIs, proposed budgets, scope of work, and project timelines.
- Secured and onboarded new franchisees, resulting in the opening/development of 60+ new locations across the U.S.
- Developed and implemented comprehensive business development plans, including strategic growth plans and market real estate strategies.
- Negotiated and finalized franchise agreements, ensuring mutually beneficial partnerships between Fransmart and franchisees.
- Formed strategic partnerships and connected with potential clients to drive business development.
Multi Unit General Manager
McCormick & Schmick's Seafood & Steaks
10.2015 - 10.2022
- Cultivating a high-performance culture that led to 30% YoY sales growth in 2022
Developed data-driven sales strategies utilizing market research, increasing market share by 21% post Covid-19
Developed and mentored a sales team of 8 employees that increased revenue by 15%
Forecasting, revenue, and goal setting for teams of 60-80 employees
Conducting daily, weekly, and monthly meetings to ensure targeted sales and forecasts were accurate and achievable
On-boarding of General Managers, Executive Chefs, and hourly team members
Managing General Managers, Executive Chefs, P&Ls, and customer loyalty programs
Project Manager for special initiatives for the DC market
Worked collaboratively with operations partners to maximize the efficacy of each department and location.
Consistently exceeded budgeted sales and guest count goals.
Technical IT Recruiter
Scout Solutions Group
04.2020 - 04.2022
- Managed sourcing, candidate assessments, screening, and submittals to our clients
- Conducted requisition intake call for new openings
- Helped refine the recruiting process to ensure that it was effective and efficient for both the recruiting team and the candidate's workflow experience
- Partnered with the hiring manager to create a detailed and appealing job description for open roles posted on their portal
- Referred candidate resumes to customer account managers for evaluation and submission.
Area General Manager
Logan's Roadhouse Grill
04.2008 - 10.2015
- Oversaw inventory, ordering, P&Ls, and supply budgets per location
- On-boarding and off-boarding for salaried manager in the DMV area
- Regional Culinary Expert for East Coast locations
- Sourced, trained, and recruited staff of 100+ employees, four assistant managers, and four supervisors.
- Decreased turnover from 180% to 68% through rigorous hiring and training process
- Established annual financial goals and budgeted targeted sales for the DMV region, overseeing 5 locations
- Established relationships with local non-profits that resulted in $20K monthly contributions and increased store revenue
- Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
Education
Bachelor of Arts - Business
Stratford University
Falls Church, VA06.1999
Associate of Arts - Business
Northern Virginia Community College
Annandale, United States06.1996
Skills
- Leadership & mentoring
- Coaching & communication
- Revenue forecasting & budgeting
- Teamwork and collaboration
- Sales operations & management
- Business development
- Community engagement
- Client relationship management
- Superior customer service
- Pipeline development & management
- Strategic planning
- Active listening
- Deal closing
- Event planning/marketing
- CRM proficiency
Certification
- PMP - IFA
- The Power MBA - Sales and Marketing Leadership Strategies
- ServSafe Manager/Proctor Certification
- Executive Leadership and Mentorship - Landry's
- How to Win Friends and Influence Others - Dale Carnegie Training
Timeline
Director of Sales and Business Development
Fransmart Franchise Development
10.2022 - 06.2024
Technical IT Recruiter
Scout Solutions Group
04.2020 - 04.2022
Multi Unit General Manager
McCormick & Schmick's Seafood & Steaks
10.2015 - 10.2022
Area General Manager
Logan's Roadhouse Grill
04.2008 - 10.2015
Bachelor of Arts - Business
Stratford University
Associate of Arts - Business
Northern Virginia Community College
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