Jonathan Fletcher
Front Royal,VA
Summary
Experienced Ethical Customer Representative with a proven track record of efficiently handling high volumes of accurate transactions and achieving departmental objectives. Demonstrates exceptional problem-solving skills, consistently resolving challenging issues to ensure customer satisfaction and maximize retention rates. Proficient in managing conversational flow and adept at defusing difficult customer situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DoorDash Delivery Driver
UberEATS, DoorDash
07.2022 - Current
- Deliver orders while complying with DoorDash's customer service and food hygiene policies
- Used the DoorDash app to set availability, accept deliveries and locate customers
- Maintained a 100% delivery completion rate with a 4.9/5 rating for customer service.
Warehouse Associate
Qualified Staffing
08.2023 - 11.2023
- Contact work
- Worked for Evermark
- Received orders weekly
- Picked and packed orders
- Used palm pilot keep track and move inventory
- Restock
- Quality checks on each item before shipment
- Loading/unloading sea containers, box trucks, trailers, and flatbed with forklifts
- Training new Temps as they arrived.
Member Service Representative
Navy Federal Credit Union
02.2023 - 07.2023
- Contract work
- Handling 100-150 calls a day helping members resolve issues
- Data entry
- Handled credit applications for new loans and credit cards
- Call center environment with a hybrid workplace.
DNS Technician
Via Satellite Inc
11.2021 - 05.2022
- Installed dish services in multiple homes everyday which include running cable lines throughout and around the house in a aesthetically pleasing way
- Surveying and deciding on best placement of dish to receive optimal signal
- Hooking up televisions and make sure cable management at dish location was secure and visually appealing
- Making sure customer is extremely satisfied with my performance and the way the job looks in and around their house
- Sales was also a big part of the job and we were required to try and sell multiple products.
Handyman/Laborer
JC Construction
05.2020 - 10.2021
- Standard home renovation
- Gained practical experience in electrical, plumbing, carpentry, home remodeling, flooring, and painting.
Forklift Operator
Palnet
06.2018 - 03.2020
- Loaded items in optimal manner to maximize work efficiency
- Operated with zero safety violations and consistently met deadlines for loading trailers
- Documented weight and destination production data in detailed daily logs for management review
- Used equipment such as loaders, hand trucks, forklifts and cranes safely.
Production Associate
AXIOM Staffing Group
12.2017 - 06.2018
- Monitored processes to avoid overloading and keep machinery functioning properly
- Organized all project components on work tables according to work flow
- Completed product assembly according to standardized procedures
- Troubleshoot problems with equipment to make repairs or report diagnostics to supervisors
- Operated hand trucks, forklift and scissor lifts.
Crew Trainer
Nick Nerangis, Llc
04.2016 - 12.2017
- Batch cooked food items during peak service hours to minimize wait time
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands
- Greeted incoming customers kindly and provided friendly service.
Education
High School Diploma -
Penn Foster Online High School
Scranton, PA06.2019
Skills
- Maintenance
- Equipment maintenance
- Multitasking
- Punctual
- Microsoft office
- Forklift
- Excel
- Handyman
- Software Troubleshooting
- Remodeling
- Drywall
- JavaScript
- Plumbing
- First aid
- Medical CPR certified
- DNS
- Quick study
- Inventory control
- Manufacturing
- Load & unload
- Software troubleshooting
- Shipping & receiving
- RF scanner
- Heavy lifting
- Distribution center
- Order picking
Certification
- Certified Forklift Operator
- First Aid CPR AED
- Driver's License
Additional Information
Highly motivated Punctual and honest
Equipment maintenance Multitasking
Team-oriented Effective prioritization
Active listener Microsoft Office Specialist Master
Results-oriented Learning HTML code & Java Script
Assessments
- Work style: Reliability, Proficient, 01/01/24
- Delivery driver, Proficient, 01/01/24
- Sales skills, Proficient, 11/01/21
- Sales fit, Proficient, 11/01/21
- Basic maintenance and repair, Proficient, 01/01/23
- Forklift safety, Proficient, 06/01/20
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Associate
Qualified Staffing
08.2023 - 11.2023
Member Service Representative
Navy Federal Credit Union
02.2023 - 07.2023
DoorDash Delivery Driver
UberEATS, DoorDash
07.2022 - Current
DNS Technician
Via Satellite Inc
11.2021 - 05.2022
Handyman/Laborer
JC Construction
05.2020 - 10.2021
Forklift Operator
Palnet
06.2018 - 03.2020
Production Associate
AXIOM Staffing Group
12.2017 - 06.2018
Crew Trainer
Nick Nerangis, Llc
04.2016 - 12.2017
High School Diploma -
Penn Foster Online High School
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