Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Flores

Sacramento,CA

Summary

Seasoned bar manager knowledgeable about bar operations practices and bringing natural leadership and top-notch planning abilities. Focused on profit maximization through improved cost controls and strategic promotions. Talents include building strong teams and training employees in customer service and sales.

Overview

8
8
years of professional experience

Work History

Assistant Bar Manager

Townie
12.2023 - Current
  • Manage daily operations of the front-of-the-house functions in the bar including appearance, presentation, customer experience and professional leadership
  • Do the bar's inventory which includes liquor, beer, and wine as well as making the orders
  • Handle cash and debit sales and actively stay on track with the POS system
  • Assisted and supported the Bar Manager in monitoring the operation of all public bars and beverage sales in the restaurant
  • Managing and storing vendor contracts and invoices.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
  • Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
  • Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
  • Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.

Bartender

Malt and Mash
10.2022 - 12.2023
  • Maintained communication with other bartenders to ensure positive experience at this busy Downtown Irish Pub
  • Have extensive knowledge in knowing many cocktails, spirits, beer and wine
  • Restock and replace kegs, spirits, mixers, and ice to ensure fast service for the guest.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server

Morton's, The Steakhouse
11.2016 - 12.2023
  • Provide exceptional service to high-end clientele, ensuring their experience is memorable and enjoyable
  • Managed large sections, while being able to maintain attention to detail and keeping accurate records of orders
  • Demonstrated extensive knowledge of the menu, including cuts of meats, wine pairings, and unique features of the restaurant
  • Build relationships with regular guests to ensure their return and loyalty to the establishment
  • Collaborate with the kitchen to ensure timely and accurate delivery of food, accommodating special requests and dietary restrictions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Grant Union High School
Sacramento, CA
06.2016

Skills

  • Exceptional customer service skills
  • Ability to handle cash and operate point-of-sale systems ( Toast, ALOHA)
  • Social Media Marketing
  • Menu development
  • Team Leadership
  • Guest Interaction
  • Responsible Alcohol Service
  • Supervisory Experience
  • Customer Relations
  • Wine and liquor knowledge
  • Labor cost control
  • Vendor Relationship Management
  • Budget Development

Languages

Spanish
Native or Bilingual

Timeline

Assistant Bar Manager

Townie
12.2023 - Current

Bartender

Malt and Mash
10.2022 - 12.2023

Server

Morton's, The Steakhouse
11.2016 - 12.2023

High School Diploma -

Grant Union High School

Similar Profiles

CREATE PROFILE
Jonathan Flores