Jonathan Flores
Fort Myers,FL
Summary
Proven leader and effective decision-maker, excelled at Taco Bell by enhancing team performance and achieving high customer satisfaction. Skilled in cash handling and building relationships, demonstrated the ability to resolve customer complaints with composure. Energetic and results-driven, consistently prioritized safety and service excellence.
Overview
3
3
years of professional experience
Work History
Shift Manager
Taco Bell
12.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
Garden Associate
Walmart
09.2021 - 12.2021
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained walkways and paths throughout gardens for safe navigation.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
Education
High School Diploma -
South Fort Myers High School
Fort Myers, FL05.2023
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Accurate money handling
- Workplace Safety
- Punctual and Reliable
- Energetic and Enthusiastic
- Handling Customer Complaints
- Relationship Building
- Delegating Work
- Customer Service
- Active Listening
- Opening and closing procedures
Languages
Spanish
Professional Working
Timeline
Shift Manager
Taco Bell
12.2021 - Current
Garden Associate
Walmart
09.2021 - 12.2021
High School Diploma -
South Fort Myers High School