Jonathan Flores Munguia
Houston,TX
Summary
Experienced with estimating repair costs for damaged vehicles, providing accurate and detailed assessments. Utilizes strong negotiating skills to ensure fair pricing and customer satisfaction. Track record of effective communication and teamwork, ensuring smooth workflow and high-quality repairs.
Open to learning more as the automotive industry is always changing.
My track record shows my determination to have success in this industry and taking on new challenges.
Dependable auto body repair professional actively pursuing an opportunity to bring value to Tesla's team. Skilled in auto body repair and estimation demonstrated over 6 years of industry experience.
Overview
10
10
years of professional experience
Work History
Body Shop Estimator
Helfman Dodge Chrysler Jeep River Oaks
02.2024 - Current
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Contributed to a safer work environment by enforcing strict adherence to safety protocols during repair procedures.
- Maintained up-to-date knowledge on industry trends and best practices through continuous professional development courses and workshops.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
Body Shop Estimator
Finnegan Dodge Jeep Ram Chrysler
01.2023 - 02.2024
- Streamlined the estimation process by implementing efficient software tools and technology.
- Maintained up-to-date knowledge on industry trends and best practices through continuous professional development courses and workshops.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
- Exceeded monthly sales goals consistently by proactively engaging potential clients in need of body shop services.
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Replaced and repaired vehicle parts according to work order instructions.
Sales Manager
Sunrun
04.2022 - 01.2023
- Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
- Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
- Collaborated with engineers, designers, and installers to ensure seamless project execution and delivery.
- Assisted clients in navigating local permitting processes and securing financing options for their projects.
- Expanded business reach by networking at industry events, trade shows, and community gatherings to generate new leads.
- Mentored new sales team to surpass goals in alignment with brand standards.
Werehouse Manager
Sunrgy Solar Distribution
05.2021 - 03.2022
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
Apprentice Automotive Mechanic
David Taylor Cadillac
06.2020 - 01.2021
- Collaborated with senior mechanics to develop deeper understanding of advanced automotive systems and best practices.
- Improved customer satisfaction by providing thorough maintenance and repair services on various vehicle models.
- Performed preventative maintenance tasks, prolonging the life of customers'' vehicles and reducing future repair costs.
- Provided excellent customer service, explaining technical information in layman''s terms when necessary.
- Utilized diagnostic tools to accurately identify issues with vehicles, leading to faster resolution and improved customer satisfaction.
- Assisted in diagnosing complex issues with vehicles, streamlining the repair process.
- Conducted test drives before returning serviced cars back to customers ensuring smooth functioning after repairs.
Parts Runner
Buick GMC
01.2020 - 06.2020
- Facilitated smooth operations within service department teams through consistent communication regarding part status updates and estimated arrival times.
- Ensured adherence to quality standards by thoroughly inspecting incoming shipments for damage or defects prior to acceptance into inventory.
- Assisted in minimizing waste by properly disposing of obsolete or damaged parts according to company guidelines.
- Pulled parts off store shelves to fill advisors orders.
Parts Sales Manager
AutoZone
01.2019 - 01.2020
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Developed training materials to educate staff on product knowledge, enhancing their ability to make informed recommendations to customers.
Sales Associate
Walmart
06.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Landscaping Worker
Juans Landscaping
01.2015 - 01.2018
- Performed planting, watering, mulching, and edging of lawns.
- Improved landscape appearance by performing regular maintenance tasks such as mowing, edging, and trimming.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Enhanced customer satisfaction by providing timely and efficient landscaping services tailored to individual needs.
- Created beautiful outdoor spaces by designing and installing custom flowerbeds, hardscapes, and other landscape features.
Education
No Degree - Automotive
Houston Community College
Houston, TX05-2020
High School Diploma -
Elsik High School
Houston, TX05-2018
Skills
- Auto body repair
- Estimating techniques
- Detail-oriented
- Parts ordering
- Suspension repair
- Air conditioning repair
- Vehicle inspection
- Damage assessment
- Power tool proficiency
- Client service
- Collision estimates
- Quality-focused
- Vehicle testing
Languages
Spanish
Native or Bilingual
Timeline
Body Shop Estimator
Helfman Dodge Chrysler Jeep River Oaks
02.2024 - Current
Body Shop Estimator
Finnegan Dodge Jeep Ram Chrysler
01.2023 - 02.2024
Sales Manager
Sunrun
04.2022 - 01.2023
Werehouse Manager
Sunrgy Solar Distribution
05.2021 - 03.2022
Apprentice Automotive Mechanic
David Taylor Cadillac
06.2020 - 01.2021
Parts Runner
Buick GMC
01.2020 - 06.2020
Parts Sales Manager
AutoZone
01.2019 - 01.2020
Sales Associate
Walmart
06.2018 - 01.2019
Landscaping Worker
Juans Landscaping
01.2015 - 01.2018
No Degree - Automotive
Houston Community College
High School Diploma -
Elsik High School
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